Name: Holiday Inn Express Indiana
Address: 1350 Indian Springs Road, Indiana, PA
Telephone: (888) 420-1643

Good just for one sleep

Liked: The breakfast was very nice, but the hotel was not ideal for anything other than a quick sleep.
Disliked: The room was not very clean. The shower curtain smelled and there was hair in the shower before we arrived. The public bathrooms on the first floor had no toilet paper, old towels and toothbrushes laying around, and were hot and smelled.

Very good

Liked: The breakfast selection was poor. The pancake machine wasn't working. They were out of eggs and other guests had to alert staff that most of the hot foods were empty. We paid for our stay through the Booking app but the manager charged our credit card again. We found the charge because we got a notification from our bank. Another staff member was able to straighten it out for us.The facilities were fine. Our room was comfortable and clean.

Exceptional

Liked: Front desk staff was very welcoming and friendly!

Disappointing

Good for Groundhog day

Liked: We went there for just a few hours to rest before Groundhog Day. The room was good, the bed was comfortable, and everything was clean. The parking lot was spacious. The Indian man at the front desk was very nice, approachable, and resourceful.
Disliked: The only issue was the black woman at the front desk, who was rude and didn’t respond to my greeting.

Pleasant

Liked: Bed and pillows were very comfortable. I like that the refrigerator was larger and had a small freezer.
Disliked: The cost for overnight stay was ridiculously high. The paper I signed stated $167. and I was given $187.00 from booking but ended up paying $212.00. Breakfast during the week is 6 a.m., but weekends, it was 7 am. We left by 6:25 am for the competition

Exceptional

It was fine, but I...

Liked: The breakfast was wonderful, the gym was nice, the room was comfortable overall and staff was friendly. Location was very good. We were there for a swim invitational at IUP and it was about 5 minutes away. Check in was fast and the water in the shower was nice and hot.
Disliked: The pool area was very disappointing. Part of the ceiling was falling in, doors were very rusty and the water was freezing. Room was clean overall although the vent in the bathroom had cobwebs but the common areas were very dirty.

Pleasant

Disliked: Check in clerk was worried about later appts instead of giving us additional bedding for our pull out bed and extra towels. Had to make 2 trips downstairs to get them.

Would not recommend the stay...

Liked: Location to event
Disliked: Front staff was not at check-in and waited 15 minutes in lobby while it was jammed with 20+ people. Once checked in and given 2 separate floors for family, the one room had a non working tv. Called service desk explaining the lights worked on the remote, but would not activate the tv. I was told to bring remote to service desk for new batteries. Arrived at service desk again to stand there with no one there for 7 minutes. Replaced batteries and again the tv did not work. I called down to be told they would look for another room and call back. After 20 minutes of waiting, I went down to service desk. Again no one was there, and a lobby full of people awaiting to pay for merchandise. People got tired of waiting and just put money down on the counter and walked away. 22 minutes later the staff emerged from the back room. Her response was, ” What do you need” I said you were to call with a different room or let me know. She states, “there are no rooms available” I asked what about the non working tv? Her response was nothing I can do about it. I asked to be compensated for having a room with non working tv, to be told because I booked through Booking.com I had no compensation available. If I would have booked through them (hotel) directly, I could have been. I asked if I could talk to a manager, and her response was sometime tomorrow between 7-3. That next morning no manager, when checking out and was told they would call me that day. Taking my name and number, and still no return call. So for an evening in a room with no tv, rude and non available customer service was not worth our money.