Holiday Inn Express - Columbus Downtown

This hotel was close to the venue that we visited, and that is the reason why I booked here. The hotel itself is adequate for an overnight stay. I felt that the front desk staff were not as friendly, or as helpful, as they could have been. No mention was made about the parking situation at time of check-in. I paid $5 for parking, and wasn't even parked on the actual hotel lot. Doubtful I would stay here again.

Liked: The beds were awesome and very comfortable!
Disliked: Not advised about the overflow parking off of the lot. Arrived after 10:30pm after the concert - there was no parking available in the lot.

Liked: Bathroom clean; beds soft.
Disliked: Could NOT access HBO channels (one was out while other seemed to be public access); children ran through the halls until 1 AM; walls so thin could hear conversations in ANY room; room not refreshed while out, despite being asked; asked for towels three times (had to find them myself).

Advertising as a newly remodeled facility our room did not seen newly remodeled, with the water stains in the bathroom. The door did not have a latch to go across so that let the maid in without anything stopping them and we were not checked out yet. Not sure if I would go back to this location. The front desk employees were very friendly and helpful.

Liked: Friendly service at the check in desk; decent breakfast.
Disliked: Water stained bathroom; cleaner came in to clean, only knocking once, and before we could answer used the key to get into the room - we were not even checked out yet. There was no top latch on the door so it could not be opened.

Exceptional

Overall fair.

Liked: Breakfast
Disliked: Tv did not work. Ask for a receipt was told I could not get one. I needed it for my taxes.

Very nice and just what...

Liked: Location couldn't be beat.
Disliked: No big deal but we had the handicap accessible room without a bathtub.

it was pleasant and served...

Liked: The hotel is very clean and appealing with helpful staff.
Disliked: The facility was much older than expected, and the online pictures are not accurate.

Pleasant

Nice clean room, close to...

Liked: Room was great, bed was very comfortable, very nice and clean bathroom.
Disliked: I was not a fan of the parking situation, and having to park off the property. I was also not aware until I arrived that I would have to pay $12.00 for parking on top of the $170. plus cost of my room for 1 night. : (

Frustrating in emotional family crisis...

Liked: Was thinking of staying longer due to family member in ICU at Grant Hospital. Signed up with IGH rewards, states I have no previous stays nor points. Also first night I stayed alone. Second night my brother stayed again. I felt I got no deal on the two nights I've been here. Promotions? What advantage was booking. com? By use again? Frustrating in time of emotional stress
Disliked: No deal. No rewards. Full price. Want to extend stay, but probably won't now. Family member in I.C.U. added emotional stress not appreciated. My error?

Great weekend

Liked: Clean and comfortable room
Disliked: No issues

Amazing location, decent staff, barely...

Liked: The location is amazing.
Disliked: The hotel rooms are always dirty in some way. This time(my third trip) there was a red stain on the ground and pencil drawing on the closet. The lights in the bathroom always take a good 5-8 seconds to turn on after you flip the switch.