Holiday Inn Club Vacations Smoky Mountain Resort

Exceptional

Liked: The staff and customer service were amazing and extremely helpful. No questions went unanswered. We really enjoyed our stay!
Disliked: N/A

Loved it and will stay...

Liked: Excellent place for the family. Splash area/ water slides were enjoyable for our grandson. Pools were very clean and very inviting as well as a great outdoor area.
Disliked: Bed was like a rock. The villa we were in shared one door that opened into two doors connecting us with our neighbors. The neighbors were very loud coming in and out and the rooms have doorbells so their kids couldn’t resist….at 11pm when they came in. The folks who give the room key and parking pass should really be instructed to accept no for an answer after the 5th time of trying to get people to take a tour to buy a timeshare. Checking in was great at first but made me uncomfortable by making me be rude and walk away while they were still pitching their tour.

Very nice resort

Liked: Property is perfect for larger families (4 children). They really enjoyed getting to swim. Hotel would be great in the summer time as well as there was a nice outdoor pool too. Close to attractions in gatlinburg.

Great place to stay!!

Liked: We loved our stay. Walking distance. Kids loved the indoor water park. Will stay here again.

Exceptional

Exceptional

Liked: It was perfect!
Disliked: There is breakfast advertised but there is no breakfast.

Overall - it was the...

Liked: Love the layout and the cleanliness!
Disliked: The ONLY complaint I really have is when checking in, I wasn’t too fond on getting bombarded about scheduling to meet about doing timeshare. It’s okay to be mentioned, or offered but did not feel like I wasn’t giving a choice in the beginning until I had to physically say I was not interested.

Exceptional

Liked: I did not know breakfast was served daily there, there was no indication at all. Never seen any vending machines. The lady that checked us in was fantastic. She exceeded my expectations of helping us get everything we needed for our stay and location of our room.
Disliked: The elevators were extremely slow and had to wait 5 minutes or longer for one to come to our floor. It would then stop at every floor. Had I not had a broken leg I would’ve taken the steps from our floor up and down each time. Definitely need to fix those elevators before I stay there again

Very fun time

Liked: The condo was very clean and spacious. Very well maintained. My son enjoyed the water park.