Holiday Inn Bloomsbury

Pleasant

Disliked: No opening window in the room

Totally totally upset and disappointed,...

Liked: It had a roof
Disliked: Dirty glass of n the bathroom with white running stuff that had dried on the middle section of the chrome toilet holder, the kettle was broken, net curtains were crumpled and creased to hell. But the best bit was the big mouse that scurried around the floor in the restaurant, where there’s 1 there’s more and nobody seemed to be bothered. The lady in the next table got up and left, a man with his daughter changed his mind about ordering food and left, the family behind had one of their mains cooked 3 times but didn’t get it right. We were about to leave when our food came. I was constantly turning around looking where the mouse was. This weekend away was a gift from my eldest son and his family which was ruined. Did we want to sleep there and have breakfast when they couldn’t make a decent Caesar salad. My son went to speak to the manager, he told us we didn’t have to pay for the meal or the parking and that he would contact yourselves for a full refund for the room and breakfast. My family, partner and I stayed at the Holiday Inn across from the O2 and it was 100% better than our experience at this hotel

Very good

Liked: Breakfast was delicious , the rooms were big enough and clean. Also it is really close to subway

Premium Price, Standard Room –...

Liked: I honestly did not like anything about this hotel. My experience was absolutely awful from start to finish. I booked an Executive Room with specific expectations, but instead, I was forced to stay in a downgraded standard room for two nights. The hotel failed to deliver what I paid for and showed zero effort to take responsibility or offer any fair compensation. The service was unprofessional, the management was unresponsive, and the entire stay felt like a complete scam. I would never return to this hotel and strongly advise others to stay away if they value honesty, comfort, and proper treatment.
Disliked: I had an extremely disappointing experience at Holiday Inn London Bloomsbury by IHG, and I feel compelled to warn future guests.I booked and paid for an Executive Room with two separate beds – a premium category – but when I arrived, I was told that room type was not available. Instead, I was given a lower-category standard room for the first TWO nights. After I complained, I was finally moved to the correct Executive Room, but only after enduring two nights in a room that was NOT what I paid for.What’s worse is that both the hotel and Booking.com refused to refund the price difference or offer any form of compensation. I paid for a premium experience and was given less – and no one is taking responsibility for this serious failure in service.This is not just about money – it’s about basic honesty and customer respect, which were completely missing in my experience. The response I received from customer service was dismissive, unhelpful, and completely unacceptable.I will never book this hotel again, and I strongly urge others to avoid it if they expect professionalism, transparency, and proper treatment. This was a major letdown and a clear breach of trust.

Superb

Excellent stay, nice staff, very...

Liked: Extremely nice staff
Disliked: Nothing

Great as long as you...

Liked: Room, Location and Breakfast all great.
Disliked: The Bar! I am a regular at this hotel and I have written many positive reviews, however on this occasion something wasn't quite right. There seemed to be an air of preoccupation by some of the staff. The worst example was the bar. On a trip to London it is lovely at the end of a great meal or visit to a show to be able to have a nightcap in the bar. I would expect this to be possible to about 1am, but even well before midnight this was denied. The only drink to be purchased was a soft drink or bottle of cider. No wine, no spirits. The cabinets were locked, as were those containing the available drinks, but the staff including the duty manager would not unlock the cabinets for wines or spirits. The only explanation was that it was "company policy". The staff I discussed this were completely indifferent about it. I would like to see a review of this company policy as would the other 20 or so people milling about all wanting to purchase a nightcap.

Overall, my stay was disappointing...

Liked: To be honest, I didn’t find much to like about the hotel. It was overall a disappointing experience. The only positive aspect was the location, which was convenient and well-situated. Other than that, I wouldn’t rate the hotel positively.
Disliked: There were several issues I faced during my stay at the hotel:1.Elevators: Out of the three elevators in the building, only one was working. The other two were out of service or under maintenance for the entire duration of my stay, which was nearly 10 days. This caused long waiting times and inconvenience.2.Noise and Renovation: There was ongoing renovation work on the floor, which created constant noise and disturbance—even on weekends. The noise was so loud at times that it became difficult to rest or sleep.3.Breakfast and Restaurant: The breakfast options were very limited, lacking variety. Additionally, the coffee machine was often broken, and overall cleanliness of the restaurant area was not up to standard.4.Staff Support: The hotel staff were unhelpful and unresponsive. Whenever I raised issues or asked for assistance, I did not receive proper support or solutions. Their attitude was not professional or customer-friendly.

Superb