Holiday Inn Birmingham Bromsgrove

Very good

Well satisfied and reasonable value...

Liked: Staff helpful, friendly throughout the hotel, exceptionally so in my experience. Quickly sorted out a booking issue.
Disliked: No air conditioning in room. But we were informed of this prior to arrival.

Very good

Disappointing

Not as good as expected

Liked: This hotel is in a great location for visiting family when we are down from Scotland we stay twice a year and it’s fantastic it’s dog friendly always friendly staff that are happy to help
Disliked: We were given a horrible room that we were not happy with it was down loads of stairs no view from the window and smelt of damp but we were able to change to a different room that we were happy to spend the 6 nights. This visit the room was not as clean as we would normally expect from this hotel but it was sorted after we spoke to reception. The dog charge is very high at £15 per night it’s should be capped at a price . As £90 is very high we have stayed in 5 star hotels all over the uk and not paid this much for our dog we understand that if you have a dog you pay for them but nearly a hundred pounds is very high . For members of your IHG loyalty program this should be cheaper or have your charge per night but if you are staying for a longer stay cap it at a price per stay .

Excellent

Liked: The place is amazing. Its the second time we have been . The staff are great . Especially the young mand who was on the reception he could not do enough for us
Disliked: Nothing

Exceptional

Lovely weekend break

Liked: Very clean and spacious rooms
Disliked: N/A

Great for an overnight stay

Liked: Beautiful building, the rooms we had were clean and the air con worked which was great as it was 32c
Disliked: Downstairs had no air con, reception/bar and restaurant was so hot. The spa wasn’t the best, women’s changing rooms had a smell of urine, the pool etc could do with a refurb like the rest of the hotel has had.