Holiday Inn Berlin City-West

Pleasant

Good Hotel, great breakfast!

Liked: Perfect location to go anywhere!
Disliked: Nothing, Hotel is great.Even though slippers would be nice..And staff could be more sincere, seems they don’t care..

Not the normal standard of...

Liked: Location was good for the Olympic park!The beds were comfortable
Disliked: Ridiculous vending machine in the reception. Over charged me and the staff refused to do anything about it.The cleaner left a dirty tea cup for the 3 days we stayed there!

Don't go there unless you...

Liked: I didn't like absolutely nothing. Most horrible experience from my entire life and i've travelled a lot, but this one is the worst hotel you could ever think to book.
Disliked: Absolutely Appalling – Avoid This Hotel at All Costs!Staying at Holiday Inn was one of the worst and most traumatic experiences of my life. During my stay, my wallet was stolen by the cleaning staff, and it had 800 euros in it. I was in complete shock and distress. I immediately went to the front desk for help, hoping for at least a shred of empathy. Instead, I was met with two rude, cold-hearted women who couldn’t care less about my situation. They didn’t even have the decency to look me in the eye while I was speaking.Their response? "We trust our staff" and "This is your problem, call the police" – not a trace of concern, not even a basic effort to assist someone who just had a significant amount of money stolen in their hotel. I’m not from Germany and wasn’t familiar with how to contact the police there, so I asked one of them to help me make the call. She flat-out refused, without hesitation. The lack of basic human decency and professionalism was staggering.To make things worse, the hotel doesn't even have security cameras. Yes – no cameras in a hotel in 2025. That’s terrifying. And when I expressed my outrage, one of the receptionists had the audacity to scold me, asking why I hadn’t locked my money in the safe. Really? Whether it was a wallet or a pair of sunglasses, your hotel failed at the most basic task: making your guests feel safe.On top of the theft and their heartless attitude, the room was disgusting. The sink was clogged, the whole place smelled awful, and the level of hygiene was absolutely unacceptable. Again – no one cared, no one even tried to help or fix the issues.If you’re looking for a hotel that values its guests, keeps you safe, and treats you with an ounce of respect – look elsewhere. Holiday Inn not only ruined my trip, but made me feel helpless, disrespected, and completely abandoned in a foreign country.Shame on you.

Exceptional

Liked: Room was really spacious and pretty clean, had everything you would need and the check in went smoothly. The workers are friendly.
Disliked: Maybe not the closet to the main city of berlin, but really close to the train station which can get you everywhere pretty much

uncomfortable

Liked: nothing
Disliked: Just overall not suitable for serious people.

Exceptional

Liked: The hotel was clean and the breakfast had lots of options.
Disliked: A little far from the shopping mall but just a few stops on the train

Superb

Very good