Hogs Back Hotel & Spa

Bad

Liked: I used to regular customer for this property but this time it was the worst experience .
Disliked: Firstly they gave me the room which was very small looks like box room , the room was smelling and the bed was very u comfortable, very disappointing room and very small like box room . We stayed in this property for more than 10 15 times but this is the worst room ever and there was power cut in the morning no fans no back up electricity, it was very hot and we were sweating at our room . Very disappointing this time .

Disappointed, and disrespected.

Liked: Situation.
Disliked: No working tv.in my daughter room. Head receptionist more interested in his phone than customer service. Unwilling to give management name for a complaint. Totally unsuitable for hospitality trade. Furthermore power cut so breakfast was cold, no hot drinks, no toast, this individual was quite unconcerned..Horrendous experience for my daughters birthday.. He said she was not concerned about no TV. I was the customer she was my guest

Superb

Location was very convenient for...

Liked: Breakfast was good with plenty of choice
Disliked: Having booked a two night stay we were disappointed to learn upon querying with reception late on the first night, that the hotel policy is to NOT to make up the room on a two night booking, despite the fact that they leave a card on the door for the occupants to display requesting “Please make up my room”. We were therefore left with dirty crockery, unreplenished tea/coffee provisions, unmade bed and uncleared bathroom. This was not stated on any literature either on booking or in the room. Disappointing considering the cost.

Exceptional

Liked: Staff, facilities, and location

Passable

Disliked: The rooms were extremely warm and stuffy - we were thankful that we weren't staying during one of the recent heatwaves. Some rooms are also extremely cramped.

Nice hotel nice spa good...

Liked: I like it was clean and big in there the spa was really good and spacious, breakfast was nice and simple
Disliked: Room was really hot and no fans to provide compfort I had to go to a local Tesco’s and buy one for £15.00 should be a fan on site for everyone in there room just in case.

Superb

Liked: All the stuff were very helpful. The room was in good condition. A very enjoyable stay.
Disliked: N/A

Superb