Name: Hilton Pensacola Beach Gulf Front
Address: 12 Via De Luna Drive, Gulf Breeze, FL
Telephone: (888) 420-1645

Hilton Pensacola Beach Gulf Front Guest Reviews

Overall Average Score:

Good (3.85 out of 5)

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Beach is

Liked: Good location and had all we needed and didn't need to go other places
Disliked: The elevators didn't work well and one was out of order half the time. Wanted a room facing the beach with a balcony but was facing the street and no balcony

Good

Liked: Size of room and location were the only good things about this place.
Disliked: Overpriced restaurants, outdated facilities, very loud fan/AC in room, lack of pool/beach towels

4.8/10 we really enjoyed our...

Liked: Walking distance from everything. Right on the beach. Pretty clean for the most part.
Disliked: Noise at night kept us awake. Bathtub wouldn’t drain. Floor was wet under the desk in our room upon entering. Lots of homeless people on the beach.

Pleasant

Liked: I liked it had a toddler pool and regular pool. It’s beach front
Disliked: The tub in the my room was clogged up after every use.

Exceptional

Nice experience. Would return back

Liked: Good location, has beach in the gulf but at the time of our stay there was red flag. Breakfast is so good. Personnel very attentive and kind they provided everything we asked. Pool was clean and good size, restaurants near by, bars and convenience stores. Big parking lot.
Disliked: Price a bit high bit it was ver comfortable stay.

Very good

Passable

Disliked: The room cleanliness.

Exceptional

Cockroaches in hotel room

Liked: Upon our arrival at the hotel, we were warmly welcomed by the staff and the manager. Unfortunately, a few days into our stay, we discovered an unwelcome guest - a cockroach - while watching TV one night. Upon closer inspection, we realized the severity of the situation. We contacted the front desk for assistance, and Ebony, a staff member, arrived in our room armed with a spray can.I informed her of my friend's breathing difficulties and the room's small size, expressing our concern about the chemicals' lingering smell. Regrettably, her response was less than professional, as she stated, "I guess I'm a different person than you are." She was unwilling to relocate us to another room, leaving us no choice but to wait until the next morning to speak with the manager.Although the manager assured us that she would address the issue, we returned to our room later to find that no action had been taken. Our complaint seemed to have been overlooked. Fortunately, Andrew, a front desk member, intervened and alerted the on-site manager, Jocelyn, who promptly moved us to a different room.Despite Jocelyn's assistance, her concern for the cockroach infestation was minimal. Throughout the rest of our stay, we encountered other inconveniences, such as a malfunctioning elevator for an entire week and a ramp to the beach undergoing renovations. The hot tub was also less than satisfactory, filled with children and leaving us concerned about cleanliness.Regrettably, due to these experiences, we have decided not to return to this hotel.