It was overpriced for the...

Liked: I liked the location
Disliked: There wasn?t a lot of amenities for the price

Okay

Disliked: Staff was scarce.... upon checkout we had a question and the employee for the counter was nowhere to be found. It took a good fifteen minutes before she emerged from a door....the service at the store, Starbucks counter was not good. Employees did not seem to get the order right, the coffee was terrible. Moreover, I chose this hotel because it advertised airport shuttle 24/7.... I had emails confirming that, and after quite the confusing calls, someone named Phil once again confirmed the service. Then it turned out it wasn?t, which would have been fine except for the fact that we arrived after midnight and were schedule to depart at 3:30 in the morning. Service whenever I phoned to clarify this about my stay, about a month prior to my stay was also terrible, receiving a standoffish response saying they had nothing under my name there. It took a call to booking and several emails to get it straightened out. Even the day of my arrival, when I called to confirm I would be doing a late check in, the person could t find my reservation, then all of a sudden it was all there. I felt I was treated with less quality just because I had done my reservation through booking.com. At least the demeanor and the tone of the staff was quite derogatory whenever I mentioned booking.com: they tried to lead me to believe that it was the third party at fault because ?sometimes they offer you things we don?t have? was the response I got on a few occasions discussing the shuttle issue, despite my having an email from someone at the hotel stating they did offer the 24 hr service. In short, never again

Exceptional

Liked: Everything

Good

Good

Disappointing

Disliked: Staff was unresponsive to questions and when reaching out over the phone on the day of our stay we were told we were asking way too late.

Disappointing

Disliked: Food was left in the fridge from prior stay and wasn?t prepared for our stay. Highly disappointed and disgusted

Exceptional

Good

Liked: Property was clean, allowed us to stay with our dogs which was a huge plus. Convenient location as well.
Disliked: Parking out front wasn?t marked too well. Hotel vans took up ALOT of space out front as well which could have been better utilized for guests loading or unloading. Every day and night there was room service from other rooms sitting out on the hallway floor. Sometimes it would sit there all day or night before being picked up. Not pleasant walking by someone?s old food several times a day. One rooms leftover breakfast sat in the hallway for 8 hours!