Good

Highly recommend

Liked: Hotel location was perfect. We had an event at CHI center and this hotel is connected via sky walk. The hotel staff was very friendly, clean room, restaurant had great food and service. The bar was lively and parking is only 15 dollars per night when you?re a hotel guest.
Disliked: Not one bad thing to say

Exceptional

Pleasant

Liked: The bed was amazingly comfortable and the shower was spacious! However, there was alot if dust on lampshades and decor, the bedskirt had fresh stains and under the bed there is super dusty carpet. There was also alot of fuzz leftover from cleaning rags.

It was ok

Liked: I enjoyed the hotel being connected to the CHI as we were in town for the Post Malone concert. The staff was exceptionally friendly.
Disliked: I was told I HAD to use valet parking which was $15. I was not allowed to park my own vehicle. The bed sheets were stained with urine. The price I had expected from the online booking was not what the hotel charged me. We also didn?t get the room we paid for originally. I had booked a double queen bed, because my friend cannot sleep with someone else in the bed with her. We ended up getting a king, so I had to sleep on the floor, as there were no more extra beds due to a concert playing at the CHI.

Good location, comfortable room, don't...

Liked: I thought the restaurant connected to the hotel was the weakest part of my experience.
Disliked: The restaurant. Long wait for subpar food. After a particularly negative experience there on Friday, I spent the rest of the weekend encouraging my friends to go to any of the other restaurants close by.

Superb

Liked: We needed 2 beds and when we got to the room it was a king. I text Maddison, and she had me come down and she switched my room keys to a room with 2 beds. She was very helpful and it was very easy.
Disliked: No.

Liked: Location
Disliked: Shuttle staff rude and refused to provide their service due to they were catering to the people that paid $15 to park there instead of those that paid to park AND stay there. It ruined our granddaughters birthday. Unsatisfied