Enjoyed our overnight stay!

Liked: Great location, very clean, and very friendly and helpful staff.

it was ok

Liked: location, could conveniently use bridge to go to arena for concert
Disliked: Rooms were showing wear, and housekeeping was sloppy. There was hair on the walls in shower, makeup in the sink and paint was chipping on entry door to room. parking is $20

I had a blast and...

Liked: I loved the location and the party they had in the lobby after the concert!
Disliked: nothing

Poor. Have you another try...

Liked: Location
Disliked: Poor service. Lied about continental breakfast. Lines too long. Can?t get my rewards account fixed. Room service was extra unless you picked it up yourself. One single serving of regular coffee for the two of us in the room! Really! Could go on

Pros and cons

Liked: I loved the skywalk to CHI where our concert was this weekend! There was no line and we didn't have to even go outside to get to the show
Disliked: I didn't like the pillows, the microwave down the hall instead of in the room, the noise in the hallways all night, and the cost! There was a charge or fee for everything from parking to internet to TV shows/movies.

Very disappointed my sister-in-law woke...

Liked: when I purchase the room for my sister-in-law to enjoy her bachelor party I never imagine she would wake up with bedbugs.
Disliked: How could Bed Bugs have progressed so badly and a hotel like this

The location was perfection!

Liked: The staff was very nice, always smiling, very helpful. The room was clean and the air kept the room nice and cool.
Disliked: The pillows were so small, I move a lot, so I didn't care for them. There are no open stairwells and I HATE elevators. I wanted to use the stairs. Check in took 40 min, I know it was a busy time, but I think another person at the desk would have been nice, or a check in kiosk.

Definitely would stay here again

Liked: great location, pretty and comfortable lobby, comfortable beds, nice bar area, friendly staff, easy parking, fast elevators

Exceptional

Liked: The location was perfect for attending the Greta Van Fleet concert. They had an after party in the bar with a live DJ and drink specials. The staff was friendly and answered all my questions and even allowed for an early check in.