Hilton New York Times Square Guest Reviews
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Ahmed Sat, 5 July 2025
Superb
Nafish Fri, 4 July 2025
.
Liked: .
Disliked: .
Nimisha Fri, 4 July 2025
Good
Liked: location and room size
Disliked: the bathrooms curtains had bad smell and despite me mentioning on check in to the housekeeping ,no one changed it ..Breakfast everyday was same .There should be some variation
Naveeda Tue, 1 July 2025
Very good
Heather Mon, 30 June 2025
Loved it!!
Liked: The staff was absolutely the best part! The room was wonderful, the location (of course), the amenities… great place!!
Disliked: Love it all!
Alexandr Thu, 26 June 2025
Bad
Disliked: My reservation was canceled and I knew about this from concierge when came to hotel
Emma Wed, 25 June 2025
Good after the initial problems...
Liked: Good location, good facilities, nice bar area and large rooms
Disliked: When we arrived they had cancelled our booking. I selected pay on arrival when I booked but they tried to take the money weeks before we arrived, because the money wasn’t available in my account at the time my card rejected it and they just cancelled our booking but we weren’t made aware as it still showed as active in my booking.com account. Customer service agreed they shouldn’t have tried to take payment before but when we got to the hotel they said no this isn’t their policy and they always take payment before! We then had to re-book through the Hilton website and pay more money and then I had to spend ages on the phone to booking.com trying to make sure I didn’t get charged from them as well as it had gone past the free cancellation stage. After a whole day of travelling and being on crutches myself this was a big anti climax.
Shahid Tue, 24 June 2025
Very good
Yolanda Mon, 23 June 2025
Good
Terrell Sun, 22 June 2025
Exceptional