Was not worth the cost - there was still food on the floor from the person before, and the bathroom light didn't shut off because of it's motion sensor, and room service stops at 11pm. Never will stay there again.

Liked: Front desk very helpful and nice.
Disliked: Dirty floors, really small room for expensive price, room service stop's at 11pm.

Good

Disliked: Noise of neighbors bathrooms

Exceptional

Good

Good room but bad staffs

Liked: The room is small but cozy. It is comfortable to move around the room. There are also lots of places to charge electronic equipment. Overall, the room is good. The room has a very nice street view - can feel the vibrancy of New York City.
Disliked: The staffs are rude! When I checked in they used a very lazy tone to respond to me. An outsider (probably a friend of that staff) is standing right next to the computer and she could look at all of my personal information. The staff also shows no attempt to look at my last name correctly. She even said "Mr XXX (my last name), or Mr YYY (my first name), I don't know. Anyway..." - that is super rude.

Exceptional

Great hotel

Good

Exceptional

Usually awesome, but with an...

Liked: I love this hotel and stay here year after year. It's staff are excellent, friendly and concerned for your welfare.
Disliked: The restaurant and rooftop bar were both closed for renovations. I wasn't notified about this and was greatly inconvenienced. I am slightly handicapped and needed a place to entertain clients INSIDE the hotel. Also their "Room Service" consisted of ordering out from local restaurants with which I was unfamiliar. So I had to scramble for meals while on a business trip. I was planning to return with my family in June, but if the entire hotel isn't open, I will not be able to do this.