Hilton New York Fashion District Guest Reviews
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Myles B, Potsdam NY
Was not worth the cost - there was still food on the floor from the person before, and the bathroom light didn't shut off because of it's motion sensor, and room service stops at 11pm. Never will stay there again.
Liked: Front desk very helpful and nice.
Disliked: Dirty floors, really small room for expensive price, room service stop's at 11pm.
Dajana Tue, 15 July 2025
Bad
Disliked: One of the Worst Hotel Experiences I’ve Had – Disrespectful Staff and Hidden ChargesI booked this hotel through Booking.com with parking included, yet when I arrived, I was told there was an additional $95 charge for parking — no one mentioned this upfront. On top of that, I was charged an extra $130 with no explanation, and I never received a receipt for any of the charges.The room smelled heavily of tobacco — I have asthma, and it was a serious health issue. I asked to switch rooms and mentioned it was my anniversary. The manager, Nikola, responded rudely and started speaking to me in Serbian like we were casually on the street — incredibly unprofessional in a so-called 4-star hotel. He claimed the hotel was “fully booked” and never followed up as he promised.What should’ve been a special, relaxing stay turned into a stressful and disrespectful experience. I feel overcharged, disrespected, and completely let down by the Hilton brand.I’ve already filed a complaint with Hilton and will be escalating to NYC Consumer Affairs and the BBB if not resolved.Avoid this hotel.
Eliana Sun, 13 July 2025
Superb
Katherine Sat, 12 July 2025
Very good
Jennifer Sat, 12 July 2025
Excellent location and rooftop bar.
Liked: Excellent location - easy to walk to Greenwich Village to the south and Macy’s to the north. Close to the subway and also not far from the start of the Highline walk, which is excellent. Lovely rooftop bar!
Disliked: Room was slightly darker than expected but was well equipped and a good size.
Ciara Fri, 11 July 2025
Exceptional
Emisel Fri, 11 July 2025
Very good
Scalzo Fri, 11 July 2025
Comfy cozy!
Liked: The bedroom was very comfy and cozy!
Disliked: There was nothing I didn’t like!
Francesco Thu, 10 July 2025
Exceptional
Niall Thu, 10 July 2025
Hotel was nice but service...
Liked: Clean , nice rooftop bar . Nice room view
Disliked: I tried to contact the hotel 5/6 times and got no answer or response . Really bad customer service . I then called another number and was on hold for 25 mins . The guy said he was going to check with manager and just hung up . Really disappointing .
Daniel Tue, 8 July 2025
Excellent hotel with a great...