The view from our room was amazing even though we were only on the 4th floor. Had a perfect view of NYC. We were only there for one night to see a show but overall the experience was great. I would just never use their shuttle service again if I ever returned.

Liked: The room was amazing and the view was fantastic. Plus, the staff was very courteous when we first arrived - they even called to make sure our room was satisfactory about 10 minutes after we checked in.
Disliked: Used their shuttle to our show and ended up standing out in the cold for 45 minutes trying to catch one to get back. The person never parked in the same spot so even though we were first in line 3 times, we didn't run fast enough to make it. Tried to call the hotel and couldn't get through.

I booked to go see a Giants game. I understand the devastation of huricane Sandy but I called ahead 3 days and was told that they had power heat and no issues. I arrived on Sunday to find out they had no power and no heat. I am just upset that I drove 300 miles to find out I was lied to. They did not even offer to give me a discount.

Liked: Nothing.
Disliked: I don't expect to be lied to.

Bad

Liked: The room was filthy. It was like a motel. It didn’t have the amenities and I was scared to get under the sheets. The bathroom was dirty it had hair and grit in the towels on the floor.
Disliked: Everything!

Exceptional

Disappointing

Not a great stay

Liked: The beds were comfortable
Disliked: It smelled awful as soon as you entered lobby. The rooms were even worse. They were damp and sticky and smelled so bad like mold.

Very good

Bad

Good

Liked: It was good location
Disliked: Had a strange smell

Not good.

Liked: Location
Disliked: Room was not clean I had to be given another room

Horrible.

Liked: The breakfast it was ok.
Disliked: The service, was terrible. It was dirty they had 4 elevators but only one working. I had to wait for an hour and 20 minutes for an elevator. I had my luggage and two babies which imposible to use the stairs. One of the two days that stayed on the hotel I used the stairs because the wait time was insane, but the stairs were so dirty very disappointed smelled like garbage. I’ll never stay in that hotel again.