Name: Hilton London Hyde Park
Address: 129 Bayswater Road, London
Telephone: 0745 127 3975

Hilton London Hyde Park Guest Reviews

Overall Average Score:

Good (3.55 out of 5)

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Passable

Disliked: I checked out on June 2nd, and it’s now been over a month, yet I still haven’t received my deposit!!! I was informed by the front desk that the refund would be processed within 4 to 7 working days!!

Worst hotel

Liked: The location wasn’t bad
Disliked: The room was dirty. There was hair in my bed. I requested a power converter and they did not provide one. I also requested earplugs because there was very loud traffic and roadwork outside of my room, not to mention that my room was located near a linen closet and staff kept coming and going from that closet all day and night. The hotel staff was unable to provide anything that I needed.

Very comfortable perfect for short...

Liked: Perfectly situated for Hyde park facing straight on to the park itself
Disliked: Room service stops at 10.30pm with no 24 hour option a bit early if you are staying having visited an event and need that light night snack before bed

Superb

Liked: Being the member of Hilton honors i was upgraded to a King room with a huge and comfortable bad, which was appreciated, but i regret the "view" on the backdoors court of the hotel. Still the room was spacious for London standards, quite small bathroom but again for London its ok. The breakfast had a very decent choice, everything i tried was tasty.The room was clean, very nice quality of shower gel, shampoo, soap, even tooth kit was available which is quite rare in the hotels now a days. Re location, 10 min walk from Paddington station and literally next to tube station. 2 bottles of water available in the room (still and sparkling) on arrival, as well as a compliment of biscuits.Digital key for my room through Hilton honors app is really practical, i recommend!
Disliked: Quite bad isolation, you could hear people walking and speaking in the corridors, but again its quite commun for London.There is 1 thing i particularly did not appreciate is to be pushed by the staff (front desk) to rate them 9 or 10 on my review and to mention their name. I truly believe that you should not tell your clients how to rate you and let them the liberty to make their own choice after their stay. This is pity because if the person would not insist so hard i would mention the name by myself as indeed, the service was good, but in the end of the day, it was as good as i could expect from a 4 star Hilton anywhere in the world, nothing more.This is the only point why i did not put 10 out of 10 as global note.

Good

Staff very friendly and helpful...

Liked: The location was perfect for the festival we went to at Hyde park.

This was my fourth stay...

Liked: Good location in a nice area, next door to tube, lovely bar
Disliked: Nothing

Exceptional

Great hotel, friendly and efficient...

Liked: Our third visit to the hotel and will certainly return again in the future! The location is ideal for Hyde park and a great base for exploring the city. The staff and service were as fantastic on this visit as on our first. Our first choice hotel for any visit to the city.

I was disappointed with the...

Liked: The location is excellent, with two metro stations within easy reach. The staff are exemplary and the breakfast and dining room are good. I would have expected a wider selection of continental food and desserts, given that the restaurant is supposed to be French. Most of the room's features work well and there is enough space for one person to stay comfortably. The fridge is large enough. It is not dusty.
Disliked: I paid the full price to stay in room 114, which has a window, but not much use for it as it is dark inside. You can't open the window because there is a noisy ventilation system in front of it, and it is dirty with pigeon droppings. Even with the window closed, it was possible to hear the noise. The air conditioner works, but it is quite loud even at the lowest setting, so it is not ideal for spending time in the room. The bathroom is very small; many people would struggle to shower in it. At best, a room like this could be used by the hotel for storage. It is far from what it looks like in the photos. I informed the staff about the situation, but they were unwilling to replace the room or partially reimburse the cost of the stay.