Hilton Leicester Guest Reviews
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Gerald Wed, 17 July 2024
Very nice for stop off...
Liked: Great for a stop off as just off the M1 , the kids loved the pool , which was much needed after long journey sitting in the car . The staff were very friendly and helpful. The food was fantastic, great selection and delicious.
Disliked: The family room was clean but quite small, my son slept on a sofa bed that was quite uncomfortable but ok for one night I suppose.
Aujla Mon, 15 July 2024
Very good
Liked: The bed was comfortable but the pillows were too soft. Good size room is comfortable.
Disliked: The toilet seat had cheap plastic moved around.I did not have time to use and look around the site, it had good grounds etc.
Tracey Sun, 14 July 2024
Superb
Liked: Great location and service
Disliked: Room was a bit tired. Loo seat was very loose. I hit my shins on the bed base as it was much bigger than the mattress.
Francoise Sun, 14 July 2024
Outdated and needs renovation
Liked: Convenient for local fosse park shopping.
Disliked: Make up and other stains all over the carpet. Outdated bathroom. Aged room over all. Must need renovation needed.
Amy Sun, 14 July 2024
Serve the purpose as a...
Liked: Spacious and comfy
Disliked: Noice, especially could hear people talking when walk pass the hall way.
Rajesh Sun, 14 July 2024
Superb
Disliked: A reasonable comfortable stay. There could have been more information in the room e.g menus
Zubair Thu, 11 July 2024
Not again
Liked: Nothing as it was very dirty
Disliked: Not good value at all horrible bed, horrible bathroom as it was rusty mouldy and dirty!
Emi Thu, 4 July 2024
Ample rooms and great bar/restaurant
Liked: Room, staff and restaurant/bar
Disliked: Room was not as big as previous visit however it was still a very good room
Sohaib Tue, 2 July 2024
Good
Joy Tue, 2 July 2024
Pathetic customer service!
Liked: Pathetic customer service! Made booking through booking.com, booked for 17 rooms for a weeding in first week of May 2024. The hotel booking team made some mistakes at their end with the booking, charged for 3 additional rooms at the check-in time by mistakes, then they said sorry, promised that they will manually refund it with in days. Now in July 2024, contacted them by phone for few times for the refund, they said they will pass the message to their reservation, but nothing happened! Then send two letters with full details to them, but still no response yet! Now I think I have to complain my credit card for the refund!
Disliked: What a pathetic customer service! At least respond to customer emails!