Everything was very nice and clean and staff very helpful. Probably the best part was how large the suites are. It was so convenient to everything. I will book this hotel again if we are back in Indy.

Liked: The rooms are very large and comfy.
Disliked: 120 West restaurant was way too slow in getting our meal. We could have been late for our concert and we had allowed plenty of time.

Terrible

Liked: Booked a smoking room no told me at checkin room was non smoking,charged my credit card 450$ fee for smoking two cigarettes in room I paid cash at checkin for everything now is this stay worth 800$ hell no

We had a great time...

Liked: Kids loved the pool. The breakfast was awesome! It was in walking distance of restaurants and shopping. Fitness Center had multiple options.
Disliked: The chlorine in the pool was a little overwhelming.

Exceptional

Fifty-fifty

Liked: The staff was amazing and the hotel itself was very clean
Disliked: Our room was very close to the pool, it was loud and went way beyond the 11 PM close. Also the hot water was luke warm at best

Good

I love the hotel room,...

Liked: we did not eat breakfast
Disliked: everything was great loved it

Good

Liked: The location is wonderful and it is centrally located within walking distance of everything downtown. The rooms are huge and comfortable. I have stayed here several times for these reasons.
Disliked: I cannot say that I didn?t ?like? anything really. It was windchill of 30 below and the staff at the check in counter were cold. I could tell. Their moods were not that chipper. Not anything I would hold against them. At 7am when I checked out, I asked about the best way to get to convention center. Again, the gal i asked seemed annoyed I asked. She stated that I would need to walk outside to capital building and down a few blocks. She said the entrance to tj maxx and sky walk (indoor warm path to convention center) was closed. In the elevator I asked another person and she stated that the entrance opened every day at six am. I was glad I asked! And she was correct. So what would have been a very cold walk was not. :)

The experience received was not...

Liked: Breakfast was the highlight and that's sad to say but was.
Disliked: Waiting staff for dinner was horrific. We ordered food than after he decided he need to write it down so we went through the order again so he could get it right. Finally got our food and the order was wrong. Played way to good of money to get poor service. No apologies nothing to make our food right. Now breakfast was another story. The staff was amazing and did a amazing job.

It was great

Liked: How spacious the room was
Disliked: No fridge or microwave in room