Hilton Garden Inn Tribeca

Exceptional

Disappointing

No restaurant, small beds, poor...

Liked: The beds were ok, but small for 2 people to sleep in. We received a quiet room as requested and the hotel is close to the subway. We could leave our luggage.
Disliked: We noticed we did not have any towels in the room when we took a shower the next morning. Only one little floor towel was available to dry us. They should be in the room when checking in. Shampoo was basically empty. Housekeeping should refill (as this was mentioned in the note in the bathroom) Only one elevator was working and it was very slow. We took the stairs. We booked because there was a restaurant on site, but it is no longer there and nobody mentioned anything about this. We also booked breakfast included, but the breakfast was almost non existent. Only a small a la cart menu with a few things and half of it wasn’t even available to order. The next day the same thing with different items. I would definitely not book including breakfast! Maybe it was once a nice and complete buffet. It is no longer. We did mention this at the reception.

Terrible and noisy

Liked: Location next to canal street, soho and Tribeca
Disliked: The police sirens all night, the noise I couldn’t sleep at all, the facilities are outdated, internet wasn’t working, the check in was pretty terrible I was just sitting waiting and when the room was ready nobody told me. It’s not worth the money at all.

Not great but definitely good...

Liked: Heart of where we were staying. Valet service. Friendly. Clean
Disliked: Slow elevator. Expensive breakfast. Bed not great.

Passable

Disappointing.

Disliked: I am a long time Honors member. I was bringing in family for a very, very important event. The Hilton site said no rooms available. But BOOKING.com showed availability so I used them. Then I was told I would not receive Honors credit. I don't need the explanation again but I will not consider using Hilton again in the future.

Good

Not a great stay but...

Disliked: The hotel amenities are the level of a Motel 6, at $500/night! Booking.com indicated how bad it would be. I booked it because it was next to a conference and I needed the short walk. Don't get me wrong, the hotel is clean, the staff is friendly but that thing hasn't been renovated in decades. The price, if its wasn't NY, would be $100 a night elsewhere.