Hilton Garden Inn San Jose/Milpitas

It is a great place to stay for an event at Levi Stadium. There are lots of restaurants within walking distance or nearby. There are also places to shop.

Liked: When you enter inside to check in, it feels like a Hilton Hotel. The hotel itself was beautiful. The rooms had plenty of space, very tidy and clean with lots of extras provided. The coffee machine was my favorite.
Disliked: The bottom of the pool was dirty and there was a cleaning machine with long hose while the kids were in the pool. I feel that it was a bit unsafe.

Will never pick this Hilton...

Liked: The pillows were honestly the best thing of this stay and convenient of parking being outside the front door.
Disliked: The staff from before I started my stay was terrible. I was hung up on twice when I tried to call and ask your pet policy for a service animal, rude when I checked in and specifically Siia was one of the worst employees I have ever had to meet at a hotel. The manager apparently on staff when I checked out as well had no empathy to hear the customer side of a story as she approved an incorrect charge on my bill and has still not returned my call as Siia would only let me go to the voicemail. On top of that, the room AC barely worked and the fridge never worked so spoiled anything I purchased on my stay. I accidentally went to Garden inn and I regret not picking that hotel instead, they have a nice clean lobby with EV parking and a much nicer front desk attendant.

Good

Liked: N/A
Disliked: N/A

Pretty standard for a Hilton...

Liked: The room was comfy and quiet, about what I expect from a mid-range Hilton-brand property.
Disliked: The site is undergoing some renovations at the moment so the lounge/bar was closed, water fountains, etc. are off and the faucet in my room occasionally sputtered. The water fountain in the Exercise center was also off/dry, so I had to go to the front desk to bum some bottled water off them in the middle of my workout. This will all clear up eventually I guess.

Is ok

Liked: Location
Disliked: No restaurant

Superb

Good

Exceptional

Liked: When I reserved I had mention I would be getting there the following day around 7am and I just needed to get a couple of hrs off sleep before I head back into the road and it was nice that the staff and hotel were able to accomodate to my schedule
Disliked: Everything was great !!!

Location good, however honesty when...

Liked: Lame, did not order a box! Really nowhere to sit.
Disliked: You could have mentioned that the lobby and lobby bar was being renovated. Very disappointed. I am a Hilton Member and had to pay for water bottles.

Poor