Name: Hilton Garden Inn Palm Springs/Rancho Mirage
Address: 71-700 Highway 111, Rancho Mirage, CA
Telephone: (888) 420-1643
Rating: 4

Very good

Liked: SIze of room and comfort
Disliked: Pool need heat or cover at night

Exceptional

It looks like a 3-star...

Liked: - Booking.com Breakfast deal was great! Better than paying $16/person for breakfast if booking the hotel directly. Charge it to your room and then tell them you booked with the breakfast deal and they'll remove it when you're checking out.- Close convenient location for Coachella- Rooms felt like good 3 star solid quality for Coachella weekend
Disliked: - Digital key was impossible to set up. I ended up with a grand total of 6 room keys for no reason. They just kept overriding the physical card with the digital key and it was impossible to get both working. Whether its the system itself of the staff not knowing how to utilize it, I gave up because it seemed way too inconsistent and way too much of a hassle to try and rely on. Physical card key all the way unfortunately.- Incompetent staff who don't know how to print a basic sheet of paper. It took me 2 hours to get ONE 8x11 black and white letter printed. One staff member thought closing all the internet tabs would fix their printer. Huh?!?! - Way too understaffed for coachella weekend, but if their staff wasn't so incompetent and had some common sense most of the same issues all other guests were experiencing would've been resolved way faster. - Business center: KEY NEVER WORKED, had to get a new key every day. Printer DIDN'T WORK. Staff had no idea how to use the printers. They don't even know how to use their own printers at the front desk.- Free wifi is god awful, but you can work here. It will absolutely suck though. Don't expect to be productive unless you pay for the day wifi pass. Maybe. I'm doubtful that's much faster..- Staff untrained in extremely basic tasks and common FAQs. A girl didn't know if they could provide me with hot water or not. Everything I asked about (i.e. digital keys, hot water, how the breakfast bundle on booking.com worked, etc) the person I spoke to never had the answers and always had to ask someone else. This is with 5 different individuals during my stay where they all admitted they didn't know and had to ask someone. Doesn't make sense to put so many new employees on your busiest travel weekend...