I would highly recommend staying at the Hilton Garden Inn Chelsea. Friendly staff; nice location; room was clean, roomy and comfortable.

Liked: Location; cleanliness of hotel and rooms; friendly staff.
Disliked: None.

Clean, bright and convenient hotel.

Liked: Close to everything.

Very good

Comfortable

Liked: Breakfast was good and staff was friendly and helpful
Disliked: I would add a kettle and a mug, tea, plate and some cutlery for a cup of tea when getting to hotel at the end of the day or evening.

Great place to stay in...

Liked: Room was clean, lovely breakfast in the morning and good staff. All good value for money.

Staff excellent, location very central.

Liked: Central location near to quite a few subway stations so it was really easy to get about the city. Also in walking distance of lots of tourist spots - Empire State Building, Times Square, High Line all within 15 mins walk. The staff at the hotel were really friendly and helpful and were a real highlight of this stay.
Disliked: 1) breakfast and restaurant facilities had been affected by an issue that required the hotel to wait for an inspection to re-open. So no restaurant and the breakfast, which we’d paid extra for a breakfast package, was cold only. Though this was out of the hotel’s control, breakfast was quite limited as a result and it was difficult to get a filling breakfast to start our day. If I’d have known prior to booking, I wouldn’t have booked the breakfast package and would have eaten out instead. The breakfast staff were lovely, though, and tried hard to make us welcome.2) The lifts were a bit of a nightmare, especially at busy times, like in the morning when everyone wanted to leave their rooms for breakfast/checking out. Only 2 lifts for the 24 floors, and lots of times only one was operational. The fact that the cleaning staff used the lifts to move equipment confounded the problem. The worst morning we waited over 20 minutes for a lift from the 23rd floor, which was really frustrating. We shared a lift with one woman who had been trying to check out and subsequently missed her train that day because the lift wasn’t working. Make sure you give plenty of time to get downstairs - no rushing to last orders (cold) breakfast at 9.50am in this hotel!

Superb

Liked: Hotel in an excellent location, a stone's throw from the metro.Nice, quiet and clean room.Friendly and helpful staff (the biscuits at reception are delicious! :) )
Disliked: Nothing

Exceptional

Pleasant

Very good

Superb

Liked: The staff was outstanding, friendly and warm, roop.size are very good for NY very nice reception staff and the cleaners were doing an amazing job, the room was always really clean and tidy, thank you all.
Disliked: Maybe the lobby need a bit of a fresh paint