We ordered a handicapped accessible room back in March. When we checked in the room had a bathtub (instead of a roll in shower) with no shower chair. We called the desk and they sent up a luggage rack to sit on in the shower - not acceptable! Next, they found an actual shower chair but when my wife looked at it, it had mold growing on the bottom! They came back and cleaned it. The room had very little sound-proofing - we constantly heard doors closing, footsteps in the hall and upstairs, and loud car stereos in the parking garage next door! I couldn't use the pool or hot tub in the morning because the handicapped lifts in the hot tub and pool did not work (no battery power). You'd think they would charge them overnight!

Disliked: Very noisy; handicapped rooms have bathtub - not a roll in shower; handicapped lifts in hot tub and pool did not work (no battery power).

The rooms were very clean and well kept. All employees were helpful and kind. We didn't use the pool during our visit, but it also was well maintained, and it looked to be a fun place for kids.

Liked: Employees were very positive and helpful. With this being a first time visit to the hotel and arena, they took time to point out fun things and fun places to experience during the stay.
Disliked: None - our stay was great!

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Liked: .
Disliked: Web site implied complementary breakfast, I thought.

Exceptional

Good

Excellent hotel

Liked: Location was ideal for our purposes. Breakfast was included and was pretty good.
Disliked: Parking was not included and was an additional $15 per day.

Good

Liked: Courteous staff
Disliked: Bedspread smelled liked old sweat

Fabulous

Exceptional

Exceptional

Exceptional