We ordered a handicapped accessible room back in March. When we checked in the room had a bathtub (instead of a roll in shower) with no shower chair. We called the desk and they sent up a luggage rack to sit on in the shower - not acceptable! Next, they found an actual shower chair but when my wife looked at it, it had mold growing on the bottom! They came back and cleaned it. The room had very little sound-proofing - we constantly heard doors closing, footsteps in the hall and upstairs, and loud car stereos in the parking garage next door! I couldn't use the pool or hot tub in the morning because the handicapped lifts in the hot tub and pool did not work (no battery power). You'd think they would charge them overnight!

Disliked: Very noisy; handicapped rooms have bathtub - not a roll in shower; handicapped lifts in hot tub and pool did not work (no battery power).

The rooms were very clean and well kept. All employees were helpful and kind. We didn't use the pool during our visit, but it also was well maintained, and it looked to be a fun place for kids.

Liked: Employees were very positive and helpful. With this being a first time visit to the hotel and arena, they took time to point out fun things and fun places to experience during the stay.
Disliked: None - our stay was great!

felt safe

Exceptional

Liked: I liked the fact that due to circumstances beyond my control they were willing to cancel my reservation
Disliked: Friendly accommodating staff!!!!

Exceptional

Liked: Very nice hotel, large & clean rooms, convenient to all restaurants & bars. All front desk employees were extremely nice & accommodating.
Disliked: Would of loved to have a free breakfast being there was a restaurant in the hotel.

Superb

Exceptional

we had a great experience...

Liked: location was perfect just 2 block away from our event
Disliked: everything was great

Superb

Liked: Location!
Disliked: Didn?t clean our room after the first night.

Superb

Exceptional

Liked: Very clean and location was perfect!