We ordered a handicapped accessible room back in March. When we checked in the room had a bathtub (instead of a roll in shower) with no shower chair. We called the desk and they sent up a luggage rack to sit on in the shower - not acceptable! Next, they found an actual shower chair but when my wife looked at it, it had mold growing on the bottom! They came back and cleaned it. The room had very little sound-proofing - we constantly heard doors closing, footsteps in the hall and upstairs, and loud car stereos in the parking garage next door! I couldn't use the pool or hot tub in the morning because the handicapped lifts in the hot tub and pool did not work (no battery power). You'd think they would charge them overnight!

Disliked: Very noisy; handicapped rooms have bathtub - not a roll in shower; handicapped lifts in hot tub and pool did not work (no battery power).

The rooms were very clean and well kept. All employees were helpful and kind. We didn't use the pool during our visit, but it also was well maintained, and it looked to be a fun place for kids.

Liked: Employees were very positive and helpful. With this being a first time visit to the hotel and arena, they took time to point out fun things and fun places to experience during the stay.
Disliked: None - our stay was great!

Superb

Location matters

Liked: The location was close to an event we were attending. We also liked that we could park in the parking garage and come and go as we pleased. There was a farmers market on Saturday morning that was amazing! It was also nice that we could go and walk to many places for shopping, eating and entertainment!!
Disliked: This area is loud! If you are needing sleep or are a light sleeper maybe try a different area. Each night we could hear sirens, partying and loud vehicles. The event we were there for - we needed sleep and we were woke up many times due to sirens, etc.

I'd definitely return

Liked: Spacious room and great tasting reasonable price breakfast
Disliked: The pool water was a bit cloudy

Exceptional

Exceptional

Liked: close to arena.
Disliked: roadwork everywhere, hard to get too. Luckily took a Lyft.

Exceptional

Exceptional

Exceptional

Liked: My wife and I were downtown for an event and the location of the hotel was prefect for our needs. We arrived early and the staff was able to accommodate us and get us checked in. The staff was friendly and the rooms were clean.
Disliked: The bathroom door opened up in a manner that made it difficult to walk between the front room and the bedroom. Not impossible, just annoying.