We ordered a handicapped accessible room back in March. When we checked in the room had a bathtub (instead of a roll in shower) with no shower chair. We called the desk and they sent up a luggage rack to sit on in the shower - not acceptable! Next, they found an actual shower chair but when my wife looked at it, it had mold growing on the bottom! They came back and cleaned it. The room had very little sound-proofing - we constantly heard doors closing, footsteps in the hall and upstairs, and loud car stereos in the parking garage next door! I couldn't use the pool or hot tub in the morning because the handicapped lifts in the hot tub and pool did not work (no battery power). You'd think they would charge them overnight!

Disliked: Very noisy; handicapped rooms have bathtub - not a roll in shower; handicapped lifts in hot tub and pool did not work (no battery power).

The rooms were very clean and well kept. All employees were helpful and kind. We didn't use the pool during our visit, but it also was well maintained, and it looked to be a fun place for kids.

Liked: Employees were very positive and helpful. With this being a first time visit to the hotel and arena, they took time to point out fun things and fun places to experience during the stay.
Disliked: None - our stay was great!

Pleasant

Liked: It was close to restaurants.
Disliked: The hotel needs some updating. I expect a lot more from the Hilton brand.The staff was ok. They had a bit of a problem changing my credit card on file.The pool closed early.It was a bit pricey for parking, $17.It said free breakfast but they had menus on the table that lead you believe that was part of it BUT you had to pay for those items. The actual included breakfast was a slim Pickens..I wouldnt stay here again for the price.

Passable

Very good

Superb

Liked: Ross at the front desk was extreme helpful and very nice!

Superb

Very good

Good

Liked: Overall good, slightly outdated and minor cosmetic issues with the room. The bathroom shower also did not look the cleanest
Disliked: The bed was relatively uncomfortable, however, the pillows and sheets were great.

Great stay!

Liked: Location, room, facilities were great!
Disliked: Only complaint was the bed, woke up with a sore back. But that could very well have just been me!

We had a fabulous time...

Liked: Love the friendly staff and it was the cleanest hotel I?ve ever stayed in! Room size was fantastic and we loved the patio!
Disliked: The bed could be better, it felt cheap and hard. Also, the shower head was terrible, poor water flow but the shower itself was very nice.