We ordered a handicapped accessible room back in March. When we checked in the room had a bathtub (instead of a roll in shower) with no shower chair. We called the desk and they sent up a luggage rack to sit on in the shower - not acceptable! Next, they found an actual shower chair but when my wife looked at it, it had mold growing on the bottom! They came back and cleaned it. The room had very little sound-proofing - we constantly heard doors closing, footsteps in the hall and upstairs, and loud car stereos in the parking garage next door! I couldn't use the pool or hot tub in the morning because the handicapped lifts in the hot tub and pool did not work (no battery power). You'd think they would charge them overnight!

Disliked: Very noisy; handicapped rooms have bathtub - not a roll in shower; handicapped lifts in hot tub and pool did not work (no battery power).

The rooms were very clean and well kept. All employees were helpful and kind. We didn't use the pool during our visit, but it also was well maintained, and it looked to be a fun place for kids.

Liked: Employees were very positive and helpful. With this being a first time visit to the hotel and arena, they took time to point out fun things and fun places to experience during the stay.
Disliked: None - our stay was great!

Very good

Poor

Disliked: I didn't like that I had to pay for breakfast when I'm at a Hilton. I also did not like that I had to pay for parking for the hotel that I'm staying at.

Hey Haymarket!

Liked: Great location in a really fine city!
Disliked: N/A

Very good

Disliked: Parking

Awesome

Liked: Clean, nice/quiet atmosphere. I saw a lot of reviews about noise. I didn?t have that issue. Hot breakfast was delicious- glad my family and I stayed here.
Disliked: Parking! But it?s downtown so what did I expect. Lol.

Exceptional

We had a wonderful experience...

Liked: Friendliness and Professionalism of ALL Employees! Great location and convenient parking.
Disliked: Nothing

Good

Disliked: Expected rooms to be more updated

Great location!

Liked: The location was perfect for a stopover on our way from Chicago to Colorado Springs. Plenty of restaurants and coffee shops nearby with a quiet comfortable room to crash in.
Disliked: You only have public parking even though it?s right next door.