Hotel was fine.

Liked: Very close to the park.
Disliked: None.

Not what we expected

Liked: Close to the park
Disliked: The rooms were not cleaned and there were no staff to work on a Sunday. No clean towels or liens. Dirty sheets and towels were in the hallways.

Fair is the word

Liked: I was greeted by very friendly staff! They were very Covid compliant. After checking in I went to my room where they had a cleanliness seal on the door. That was great to see as someone who hasn?t been to a hotel in awhile.
Disliked: There were two main points that were disappointing. The black out curtains didn?t close which was unfortunate at 6 am when the sun came pouring through. The second was the bed. It was certainly clean, but I felt like the princess and the pea tossing and turning all night. It was impossible to be comfortable in that bed.

Awful

Liked: Checking out and getting out of there
Disliked: Dirty rooms, kitchen was closed, hard beds

Very good

Good

Poor

Liked: Well I stayed about 8/9 years ago and had a memorable stay. This time unfortunately the opposite happened. I booked 2 rooms. First of all the front desk attendant was a very nice guy. I asked for renovated room but found it very dark and a bit dirty. There was sticky residue on the nightstand next to bed, no bath or hand soap (called desk) he brought them up for both rooms. No bath mat in either bathroom. Stain in the sheet in room 216 (4/18/21) Checkout was noon and put do not clean room as there were no do not disturb signs. Housekeeping literally was banging hard on my door at 10am. I said through door checkout is noon! Then I said if I get out earlier I will let you know. She said take your time. Second, Housekeeping on other door banged on door same time but my daughter was in there with her other friend and housekeeping walked in! It scared them and why in the world was this woman walking in peoples rooms 2 hours before checkout when signs were in door! The coffee in lobby was Luke warm/colder side. I was certainly quite disappointed with this Hilton Garden Inn Hotel stay.

Exceptional

Pleasant

Worst Hilton Garden Inn I?ve...

Liked: Just the location.
Disliked: Everything. I checked in Friday night and my room was never clean prior to me checking in. There were no towels or washcloths in my room, I called to get some and didn?t receive them til almost 10 p.m. There were pubic hairs in my sink and shower. The floors weren?t clean. There were blood stains on my towels. My mattress had blood all over it. I went down to the front desk Saturday and told them, they said they would have my room cleaned. We left for the day and cameBack and my room was not clean. There were no pool towels. There was hardly anyone ever at the front desk. I called to get more towels and washcloths Sunday night, they told me that they didn?t have any, so they gave me bath mats to use. Someone ordered beer and charged it to my room. The people in the rooms surrounding me were slamming doors and yelling all night. It was ridiculous. I went to the front desk Monday when checking out and told them everything that happened and all I got was a sorry and that they are overwhelmed. Not a good experience at all. I feel that I need to be compensated for my stay.