Hilton Garden Inn Chelsea

I would highly recommend staying at the Hilton Garden Inn Chelsea. Friendly staff; nice location; room was clean, roomy and comfortable.

Liked: Location; cleanliness of hotel and rooms; friendly staff.
Disliked: None.

Clean, bright and convenient hotel.

Liked: Close to everything.

Luckily just for one night

Liked: The water machine was broken, no one fixed it. The breakfast didn’t have much choice, only bagels, toast, no eggs….. cost $21. It was ripped off.
Disliked: Breakfast, hard to control room temperature

Exceptional

Liked: The staff were friendly. Beds were comfortable.

Terrible, scary and dangerous

Liked: Location
Disliked: Both the elevators were not functioning. We were stranded on the 21st floor with no food. Staff was not at all helpful or supportive. I had to walk down 21 floors on a narrow and steep stairwell which made my knee go worse as I already suffer from a cartilage abrasion. Hilton should be compensating me for the pain, panic, discomfort and careless attitude. They should be fined for not bringing it to the Booking site notice that they were only functioning with one elevator, and that too broke down with no back up!You don’t expect a brand like Hilton to ill treat their guests and have no regard towards their safety. That hotel is a mess and a major fire hazard.

Good location, but room security...

Liked: The location near the train station was the reason I chose this property, despite mixed reviews. The room was quite large by New York standards.
Disliked: As a solo traveler, I can’t recommend this property.It’s an older building with things you might expect, like a noisy air conditioner and stained carpets. But my main issue was being woken up before 9 am by someone opening my door without knocking.When I shared this with the front desk, there was no apology or empathy. Instead, I was told they’d “never experienced a problem with this” as if they didn’t believe my experience. With so many similar hotels on the same street, I’ll choose somewhere else next time.

Good

Liked: The staff was very nice.
Disliked: The only thing that was troublesome was the elevators not working. Only one worked the majority of the time and both went out at one point. It made it very difficult for my 76 year old mother to get to the room.

Good

Liked: Excellent location, close to the subway and many interesting places.
Disliked: There are few elevators for so many apartments and for the employees at service as well, so it usually takes a long time to move from one floor to another. The included breakfast could have some eggs and bacon too(they are charged separately).

Good

Passable

Liked: Prime location
Disliked: Room need to be better maintaining, housekeeping service was disappointing - two days during my stay my room was not serviced, they starts to service just after reporting to the desk

will never stay there again...

Liked: location
Disliked: elevators didn’t work (both) in high rise hotel. keys repeatedly did not work.