Hilton Garden Inn Charlotte/Concord, Concord

I’d stay here again.

Liked: Overall clean
Disliked: Overall pleased with property

Exceptional

very nice facility. clean and...

Liked: modern facility. Great accommodations for the value.
Disliked: no complaints

Superb

Liked: Nice spacious room, friendly staff, excellent bartender, convenient location, they were very helpful to accommodate my last minute travel changes
Disliked: N/a

Exceptional

Liked: The location was perfect close to the Hwy and the mall with plenty of restaurants around. Breakfast was create room and facilities was clean.
Disliked: The shower curtain was torn, and there was no complimentary toothbrush or toothpaste available

Superb

Terrible customer service

Liked: The property was very close proximity to the venue for my brothers wedding I was attending, and there was a good deal on the price for the room.
Disliked: It took hours to check in because somehow the name on my reservation was changed the day before my trip. I’m also pretty sure the person “Branden” whose name was on my reservation got my points as well. When I called booking.com multiple times to correct it the automated system had glitches and wouldn’t accept my reservation number. When I finally got through to an actual person they hung up on me. Finally the front desk allowed me to change the name back to mine in their system after about 2 hours of calling Hilton customer service and booking.com, but I was almost late to my brothers wedding because of all the time wasted trying to check in. Probably won’t book through booking.com again, Hilton will match their price if it’s lower anyway so the small discount wasn’t worth all this. It was really a weird, unprofessional and frustrating experience.

Exceptional

Good

Liked: Very clean & spacious roomFriendly & efficient staffBreakfast included (although not fantastic) is much cheaper when included rather than bought seperately afterwards
Disliked: Shower in the bath tub with shower curtain + shower tap controls difficult to figure out (at least for europeans - no water flow regulation, only temp control)

No more jacuzzi but, still...

Liked: The staff was great! Chicora, David, and Cara were all a pleasure to work with. David saved the night with the a/c remedy! It finally started getting cold and I slept great!
Disliked: The room temp was almost 80 the whole stay. I was told initially it was because I was on the top floor. I was on floor 6. I’ve stayed much higher in hotels and never had the issue. Thank God David worked the night shift because he really took charge and saved the night. He gave us complimentary breakfast. They were sold out of rooms. The jacuzzi is gone. The room wasn’t as clean as it was my prior stay.