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Hilton Garden Inn Charlotte/Concord eee - (855) 279-0668
Hilton Garden Inn Charlotte/Concord, 7831 Gateway Lane, Concord, NC -(855) 279-0668
Area: Concord - Kannapolis
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BOOK ONLINE OR CALL - (855) 279-0668
4.3
HOTEL RATING: 
EXCELLENT
4.3 out of 5 (809 Ratings)
9.1 miles from Concord centre
BOOK ONLINE OR CALL - (855) 279-0668
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Hotel Description
This Concord North Carolina hotel is one mile from Concord Mills Mall and 1.5 miles from Rocky River Golf Club. It features a restaurant bar and rooms with a 32-inch flat-screen TV. A microwave refrigerator and coffee maker are standard in every room at the Hilton Garden Inn Charlotte/Concord. Decorated with white linens and carpeted floors all rooms have free Wi-Fi and a work desk. Breakfast and dinner are served daily at the Great American Grill or enjoy an evening cocktail at the Pavilion Lounge. Snacks and beverages can be purchased 24/7 at the Pavilion Pantry snack shop. Free access to the indoor pool hot tub and gym is provided to all guests of the Concord Hilton Garden Inn. A business center and free parking are also available. Charlotte Motor Speedway and Hendrick Motorsports Museum are both 3.7 miles away.

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
u
Swimming Pool
E
Fitness Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
A
Business Center
Other Amenities
` Free Parking
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Shuttle service (free)
` Wheelchair accessible
` On-site parking
` indoor pool
` vending machine
` 24-hour security
` Family Rooms
` Free Wi-Fi
` Game Room
` Hair/Beauty Salon
` Restaurant(s)
` Daily Housekeeping
` English
` Convenience Store
` Non-Smoking Rooms Available
` taxi service
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Sterilizing equipment
` Staff trained in safety protocol
` Free face masks
` Contactless check-in/out
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Hot tub/Whirlpool
` Ironing amenities
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Heating in public area
` Cleaning products available
` Pets allowed (charges may apply)
` Airport shuttle (charges may apply)
` Shuttle service (charges may apply)

Hilton Garden Inn Charlotte/Concord Guest Reviews

Overall Average Score: 
Excellent (4.3 out of 5)

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4

Very Good - 4 out of 5

Anonymous Thu, 21 September 2023

I’d stay here again.

Liked: Overall clean
Disliked: Overall pleased with property

5

Exceptional - 5 out of 5

Harmon Thu, 21 September 2023

Exceptional

4.5

Wonderful - 4.5 out of 5

Louis Thu, 21 September 2023

very nice facility. clean and...

Liked: modern facility. Great accommodations for the value.
Disliked: no complaints

4.5

Wonderful - 4.5 out of 5

Uniqua Thu, 21 September 2023

Superb

Liked: Nice spacious room, friendly staff, excellent bartender, convenient location, they were very helpful to accommodate my last minute travel changes
Disliked: N/a

5

Exceptional - 5 out of 5

Bradley Tue, 19 September 2023

Exceptional

Liked: The location was perfect close to the Hwy and the mall with plenty of restaurants around. Breakfast was create room and facilities was clean.
Disliked: The shower curtain was torn, and there was no complimentary toothbrush or toothpaste available

4.5

Wonderful - 4.5 out of 5

Noe Mon, 18 September 2023

Superb

2.5

Fair - 2.5 out of 5

Cj Sun, 17 September 2023

Terrible customer service

Liked: The property was very close proximity to the venue for my brothers wedding I was attending, and there was a good deal on the price for the room.
Disliked: It took hours to check in because somehow the name on my reservation was changed the day before my trip. I’m also pretty sure the person “Branden” whose name was on my reservation got my points as well. When I called booking.com multiple times to correct it the automated system had glitches and wouldn’t accept my reservation number. When I finally got through to an actual person they hung up on me. Finally the front desk allowed me to change the name back to mine in their system after about 2 hours of calling Hilton customer service and booking.com, but I was almost late to my brothers wedding because of all the time wasted trying to check in. Probably won’t book through booking.com again, Hilton will match their price if it’s lower anyway so the small discount wasn’t worth all this. It was really a weird, unprofessional and frustrating experience.

5

Exceptional - 5 out of 5

Ashlee Thu, 14 September 2023

Exceptional

3.5

Good - 3.5 out of 5

Gilles Thu, 14 September 2023

Good

Liked: Very clean & spacious roomFriendly & efficient staffBreakfast included (although not fantastic) is much cheaper when included rather than bought seperately afterwards
Disliked: Shower in the bath tub with shower curtain + shower tap controls difficult to figure out (at least for europeans - no water flow regulation, only temp control)

4.5

Wonderful - 4.5 out of 5

Jennifer Tue, 5 September 2023

No more jacuzzi but, still...

Liked: The staff was great! Chicora, David, and Cara were all a pleasure to work with. David saved the night with the a/c remedy! It finally started getting cold and I slept great!
Disliked: The room temp was almost 80 the whole stay. I was told initially it was because I was on the top floor. I was on floor 6. I’ve stayed much higher in hotels and never had the issue. Thank God David worked the night shift because he really took charge and saved the night. He gave us complimentary breakfast. They were sold out of rooms. The jacuzzi is gone. The room wasn’t as clean as it was my prior stay.

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Hilton Garden Inn Charlotte/Concord 7831 Gateway Lane, Concord, NC