Great hotel; fairly central to the main shopping area and extremely close to the Arena Birmingham. Rooms comfortable and clean, service very good.

Liked: Location and service was excellent.
Disliked: We had a meal in the hotel which was rather pricey and average.

I am still talking about the breakfast. Came for a school reunion - room was compact but lovely. Would definitely stay again.

Disliked: None.

Adequate.

Liked: location is absolutely brilliant, close to everywhere. Breakfast was very good, nice selection and easy to navigate.
Disliked: I was really disappointed with my room. I booked a 'Deluxe Queen' room 322 and unfortunately there was nothing deluxe about it. The carpet was stained, it smelt and all the furniture/decor was very dated. I'll be unlikely to stay again.

Very good

Superb

Reception staff could have been...

Liked: Evening restaurant food was excellent
Disliked: No Wifi working, no instructions on room service or ringing down to reception. Everything was based on the hotel app working/QR code. But it didnt function. TV not working. All contributed to frustration after a long tiring day. Room disappointing in consideration I paid extra for an upgrade. Advised reception staff who really weren't interested at all. No room service available, so had to eat in restaurant. Which extended the day to relax. Very disappointed

a well earned break in...

Liked: convenient, clean, staff friendly, and very helpful
Disliked: none

Bad

Superb

I would definitely stay again...

Liked: Hotel in excellent location. Room was good size and bed very comfy. Staff friendly and efficient.
Disliked: Just a silly niggle really but there was literally only enough tea/coffee in the room to make two cups each. Appreciate we could ask for more but for the money we pay for a room then perhaps a bit more provided would be good.Breakfast was ok, not the best quality though.

Very good