HGU New York Guest Reviews
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Arnie, East Hampton, visiting The Cutting Room New York
Two night stay. Really felt comfortable. Staff delightful.
Liked: Great staff; comfortable room; well appointed. Enjoyed the lounge.
Caitlin Mon, 1 September 2025
Superb
Liked: Location was amazing, staff were lovely and a very nice place to stay
Disliked: For the price I did think I had a slightly bigger room
Valery Fri, 29 August 2025
Loved
Liked: Excellent location, loved that they cleaned your room everyday, the fresh water at the reception.
Karen Thu, 28 August 2025
A comfortable stay with my...
Liked: Super comfortable, big bed with lots of comfy pillows. Nice decor. Newly renovated bathroom with great shower pressure. Coffee shop and pastries attached to the hotel was excellent. Close to Times Square, Empire State Building and short walk to Central Park (20 min).
Disliked: As per previous reviews, there is a very unusual, damp, musty smell when walking through the double door entrance of the hotel. It is an awful smell... observed damp beneath the carpet which is likely the cause. The hotel is run by the big chain Hilton - it's a massive surprise that Hilton hasn't sorted this quickly. Terrible wifi in the rooms, non- existent on the 7th floor.
Ross Mon, 25 August 2025
Ill come back
Liked: Great staff
Disliked: Breakfast should be included
Anonymous Thu, 21 August 2025
I would stay here again,...
Liked: The room was comfortable and had shampoo, conditioner and soap. There are robes, hairdryer and iron.
Disliked: A nespresso machine and the ability to connect to Netflix, Apple TV, etc... would have been great. Some days the room was made up at then end of the day and the garbage hadn't be emptied.
Joanne Mon, 18 August 2025
Superb
April Sat, 16 August 2025
Pleasant
Rachael Sat, 16 August 2025
Good
Liked: Great location, clean facilities and lovely boutique hotel.
Disliked: Hotel was undergoing renovations and we were not notified the restaurant / bar was closed. Staff at reception weren’t that friendly or welcoming.
Deepak Fri, 15 August 2025
Not recommended for people who...
Liked: Central Location
Disliked: No porter to help with baggage, small dark rooms, staff we felt were not courteous and did the bare minimum needed to check on guests.
Farzona Thu, 7 August 2025
Very good
Liked: Coffee shop,loby,gym,roof deck,cleanliness
Disliked: Roofdeck closes early. There is no bar. AC wasn't working well.