Heritage Hotel New York City Guest Reviews
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Write a review
Jared Thu, 14 August 2025
Worst hotel experience ever
Liked: I liked the location.
Disliked: The room we were given was shockingly small — nothing like the pictures online. My boyfriend and I could barely move around without bumping into the bed or each other. To make matters worse, the room was filthy. There was visible dust, grime in the corners, and the bedding didn’t look freshly cleaned. The smell in the room was unbearable — a damp, musty odor that hit us the moment we walked in and lingered the entire time.We felt uncomfortable, grossed out, and completely misled by the listing. This was by far the worst hotel experience we’ve ever had. For the price we paid, this is unacceptable. I demand a full refund for this stay and will be taking my complaint directly to Booking.com. Avoid this place at all costs.
Steven Thu, 14 August 2025
Very good
Estelle Mon, 11 August 2025
Very good
Liked: Perfect location very quiet room except for the the noise of the corridor door being opened and closed all night long
Disliked: Beds were a bit too soft for us
Tina Fri, 8 August 2025
Good Location, everything else not...
Liked: Location, staff
Disliked: Aircondition very loud, small room, uncomfortable beds, bathroom, elevator waiting 15’ and more
Louise Fri, 8 August 2025
Great stay!
Liked: The location was excellent and the room was very clean and comfortable!The staff were absolutely lovely!
Disliked: It was slightly dated and the room was a bit small.
Mark Fri, 8 August 2025
Very convenient location
Liked: Location was excellent
Disliked: No chairs, had to sit on bed
Melina Thu, 7 August 2025
Bad
Kim Wed, 6 August 2025
Fun!
Liked: Perfect for traveling alone.
Disliked: Nice resturants, stores, nightclub nearby
Iryna Wed, 6 August 2025
Dissent
Liked: Location is very good
Disliked: You have to pay 2$ to store your luggage and they don’t have water refill stations
Heather Wed, 6 August 2025
Very brief stay as in...