Heritage Hotel New York City Guest Reviews
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Write a review
Debby Sat, 23 August 2025
Excellent hotel if you are...
Liked: Decent bed and shower . Good location and friendly staff . Excellent breakfast options within walking distance
Disliked: Weird coffee pads and not tasty .
Galya Sat, 23 August 2025
Very good
Liked: Very clean,quiet place,convenient and vey helpful staff with very good service.
Disliked: None
Brittany Fri, 22 August 2025
Poor
Natalia Wed, 20 August 2025
Very good
Liked: Great location
Disliked: 2$ for luggage storage
Jose Wed, 20 August 2025
Exceptional
M. Mon, 18 August 2025
Very good
Brim Mon, 18 August 2025
Disappointing
Liked: The staff were amazing! They were kind, knowledgeable and accommodating!
Disliked: The towels were very small. Too small for even my 10 year old child. You have to request for housekeeping a day ahead. I’m not sure if that’s standard but I’ve never experienced that. Also, the tv was very grainy.
Alexandru Sun, 17 August 2025
Superb
Kimberly Sat, 16 August 2025
Very good
Liked: Convenience to my dance workshop
Jared Thu, 14 August 2025
Worst hotel experience ever
Liked: I liked the location.
Disliked: The room we were given was shockingly small — nothing like the pictures online. My boyfriend and I could barely move around without bumping into the bed or each other. To make matters worse, the room was filthy. There was visible dust, grime in the corners, and the bedding didn’t look freshly cleaned. The smell in the room was unbearable — a damp, musty odor that hit us the moment we walked in and lingered the entire time.We felt uncomfortable, grossed out, and completely misled by the listing. This was by far the worst hotel experience we’ve ever had. For the price we paid, this is unacceptable. I demand a full refund for this stay and will be taking my complaint directly to Booking.com. Avoid this place at all costs.