Name: Heights House Hotel Ascend Hotel Collection
Address: 100 West Cavalcade Street, Houston, TX
Telephone: (888) 416-0458

Very good

Good

Exceptional

Liked: Food ,bar 😁

Terrible experience, worse staff

Disliked: The hotel was under construction, something that was not relayed on booking.com. My husband and I checked in to our room, which was in the thick of the construction area and our room didn’t even have a number on it, just a piece of paper taped to the window. The room was small and extremely cold (it was freezing in houston and the window heater could not keep up). The sheets on the bed were hard and thin and there was no comforter, just a paper thin blanket. Needless to say we were uncomfortable all night, but this isn’t even the worst part. The next morning we were awoken at 6:45 to construction workers stomping up and down the stairs and talking loudly. Still not the worst part. At 7am they began HAMMERING and SAWING literally right next to our room. WHAT! I understand being under construction, and they were just doing their job, but the hotel should not have allowed anyone to book. OR maybe not put us in a room right next to the construction site??? I called the front desk to express my grievances and the guy at the counter blew me off and said I’d need to wait for his manager to come in at 10, that he wasn’t authorized to do anything (like literally it’s your job to help guest?). Needless to say, we checked out before 9am, even though we had booked an additional night. We called back to speak to the manager, who still wasn’t there at 3pm, but the girl at the front desk was a little more sympathetic and decided to call the manager for us and relay the message. The managers response to her? “The construction didn’t start until 8am”. I’m sorry, again, WHAT! I have a time stamped video of sawing and hammering at 7:16am and you’re telling me I’m lying instead of fixing the problem?? Worst hotel stay, even worse staff. I do not recommend this place to anyone.

Superb

Liked: the vibe 😁

Disappointing

Liked: the room its pretty nice
Disliked: They have big parties next to the room with really loud music, the party was over at 2:00 am.Breakfast was mediocre

Bad

Worst experience ever! I will...

Liked: Nothing.. I didn’t stay at this property longer than 20 minutes. I have yet to receive a refund and have waited over 30 days. I do not recommend you book here or through booking.com.
Disliked: There was damage already done to the room and they said that if I didn’t bring it to their attention they would have charge my form of payment for damage. They are under renovation and only the main office is nice. They have beds and furniture everywhere outside. There are a bunch of questionable people staying at this property. They have a security guard that scans over the building because it’s located in a terrible part of town. I did not feel safe here and I have yet to receive a refund so unless you want to be out $500 I suggest u do not book at this property or booking.com because neither have provided a refund for a stay I didn’t even get to enjoy! The whole property is a catfish and a scam. Everybody was rude and not understanding. I had to stay in 3 different hotels after this booking didn’t follow through. This whole situation made my vacation terrible and I am still out $500.