Harrah's Council Bluffs Hotel & Casino

Exceptional

Next time we go to...

Liked: Area was safe, hotel room was very clean, located close to the Omaha zoo, some nice views of the Missouri river.
Disliked: Beds were hard as a rock, the free parking was a long walk away, no microwave in the room, no continental breakfast, check-in time wasn't until 4:00pm, oh, and no swimming pool.

Good

Liked: Convenient
Disliked: Self parking far away

Exceptional

I would not go back.

Liked: The location was perfect for that portion of our travels. The staff were helpful and friendly. The food at Guy Fieri's Kitchen was good.
Disliked: More choices for food. There was only one restaurant. We ate dinner there, but no breakfast was available. The ice machine was broken. We just felt that the entire hotel was "tired". Not what we expected from Harrah's.

Overall a 5 because some...

Liked: Bed comfortable, nice location, good food
Disliked: Service terrible especially for the money paying 5 star prices for two star service Wanted towels and tissues sent up. Said sure. Nothing!!

Exceptional

Disappointing

Liked: Reasonable price for the room
Disliked: I recently stayed at your hotel in Council Bluffs, Iowa on June 10, 2025. One of the main reasons I chose your property was the advertised fitness center featuring “the latest gym equipment,” which I was looking forward to using after a 12-hour drive from Colorado.Unfortunately, my experience was quite disappointing. After checking in and changing, I went to use the fitness center only to be told by the front desk that it was closed for concerts. I was directed to a temporary setup down the hall, which turned out to be a repurposed storage room containing only two treadmills, two elliptical machines, and a small set of rusted dumbbells. This setup fell far short of what was advertised and expected.I expressed my concerns to the front desk staff, but was informed that no manager was available until the next day. I was told someone would follow up with me, but I have yet to receive any communication.Adding to the frustration, the on-site steakhouse—which was another selling point of the hotel—was closed for both Monday and Tuesday, which I was not made aware of in advance.Due to the lack of a functional fitness center, I was forced to seek out a local gym and paid $40 out-of-pocket for a day pass. I believe compensation for this experience is reasonable, given the misleading amenities and inconvenience I experienced. I’m happy to provide photos of the temporary fitness area upon request.If I do not receive a response, I will consider sharing my experience with the Better Business Bureau and in a public review.Thank you for your attention to this matter. I look forward to hearing from you soon.

Great stay, good rest, quiet

Liked: The room was clean and comfortable, it was also quiet no hallway noise or noise from the room above me was heard
Disliked: Charged 3 dollars for a bottle of water in the room, and the room contained no bibles.