Liked: Nice clean rooms and the hospitality.

Superb

Good

Liked: Spacious and clean. Overall, a really comforting sleep.
Disliked: The lady at the front desk signed me up for Hilton Rewards without my consent. I wouldn’t have even received points for that stay. I do not need more e-mails to go through. Hate the valet parking. It’s just more of an expense and I would prefer strangers to not drive my vehicle.

Exceptional

Perfect stay for downtown Phoenix

Liked: The customer service was great. Gabre greeted us upon our arrival and was able to get us into our room early. She was so friendly and welcoming. We were in town for the mens NCAA basketball final four tournament. Our first two nights in town we stayed in another hotel in North Phoenix. Then when our team won their final four game we booked the Hampton Inn and Suites for our remaining days in town. Gabre was a breath of fresh air from where we had stayed the first two nights. The hotel and rooms were newly renovated and very clean. The location is perfect. We were able to walk everywhere we needed to in Downtown Phoenix for the various NCAA final four events. There were also plenty of restaurants, bars, and breweries in walking distance.

Exceptional

Passable

Great location, comfortable bed, good...

Liked: Breakfast was good.
Disliked: The air conditioner kept going on and off- interrupted our sleep. Issue was resolved after the boss fixed the problem.

Exceptional

Overall we had a very...

Liked: Breakfast was very good. Hot and plentiful. Clean, well stocked and staffed. Rooms were very nice. Plenty of room. Could have used more drawer space but we managed.
Disliked: We were disappointed there was no pool. Parking was expensive.