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AustraliaHampton Inn & Suites Houston-Medical Center-NRG Park Guest Reviews
Overall Average Score:
Very Good (4 out of 5)
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Brenda H, Brownwood Mon, 16 May 2011
Outstanding - found front desk staff very friendly and outgoing. Room very clean, comfortable - great beds!
Liked: Clean and comfortable
Disliked: None
Jim G, SATX Tue, 3 May 2011
This facility was well below what I have come to expect from previous stays at Hampton Inns. Unmotivated staff at the reception desk, used soap from the previous guest left in the shower and sub par air conditioner. It was not extremely hot (about 78 degrees) and my room AC had a hard time cooling the room below 76 degrees. I was also assigned a smoking suite and had to move to a standard non smoking room at my original rate.
Liked: Quiet Hotel
Disliked: Below average staff, greeting and appearance
Oscar Mon, 23 May 2022
Exceptional
Isabell Wed, 18 May 2022
Worth the little extra money...
Liked: Juices and oatmeal provided at breakfast were a nice surprise. Staff was very friendly, everything very clean, nice bathroom. We also made use of the ice dispenser.
Disliked: We did not expect having to pay for outside parking while staying at the hotel.
Anonymous Wed, 18 May 2022
Exceptional
Janelle Sun, 15 May 2022
Would stay there again
Liked: Breakfast was good with several options. Room was clean and comfortable. Walked to Luby?s next door for dinner. Easy drive to MD Anderson.
Cynthia Fri, 13 May 2022
overall really good stay
Liked: unable to eat the breakfast . We had to checkout early
Disliked: I had hoped for a walk in shower, as I am disabled. This property only had walkin showers in King rooms
Yesenia Tue, 10 May 2022
Superb
Anonymous Mon, 2 May 2022
Not bad at all, will...
Liked: very secure
Disliked: Lights can be added for more security
Hoyt Sun, 1 May 2022
Exceptional
Amber Wed, 27 April 2022
Very good
Lyons Wed, 27 April 2022
Good but could have been...
Liked: The exercise room was great, far above average.The room was clean overall.Good breakfastHousekeeping staff very nice and polite.Beds were comfortable.Close to the hospital.
Disliked: Sewage smell from the bathroom. It wasn't worth calling and complaining about, but had to keep the door shut.Musty oder in hallway.No trashcan in room.Hairs, crumbs between mattress and box spring.Marijuana smoke in hallway on first level.(not the staffs fault, but definitely made me wonder what else is going on, and if the place full of drug users.)Very irritated I wasn't allowed to use gov rate or first responder discount upon arrival because I foolishly used booking.com, paid full price not knowing no discounts can be applied even though i hadn't paid yet. Paid over $400 for 2 night stay, and at that price I feel the value wasn't quite there.Overall my stay wasn't bad, it was like a 6 out of 10. The discount denial and the above little things kept it from being a 9.
