Name: Hampton Inn By Hilton New Albany Louisville West
Address: 411 W. Spring Street, New Albany, IN
Telephone: (888) 420-1657

Superb

Exceptional

Superb

Liked: The fresh baked cookies was a nice touch!

Exceptional

Don't except to get any...

Liked: Chris welcomed us and was very polite, lobby was clean and inviting.
Disliked: Everything in my room was clean except the shower head, which was surprisingly very dirty with black and pink build up from I guess soap scum and dirt. I didn't notice this until a few hours into my stay I had already unpacked.. I called the desk where I told him of my problem and he said that he was the only one there and no one would be there until the morning and I said so I paid over $125 for this room that I can't take a shower in? He sounded very irritated at me and said we could change rooms so we had to pack up all our stuff and go down to the front desk to get new room keys and went to the new room where the showerhead was better but not clean like it should be... later we went out for dinner and the employee whom told me no one could help me until morning was sitting in the lobby reclined with a few of his buddies instead of doing his job.. don't remember his name. The next morning we went down for free breakfast about 8:30 there were 20 or so people waiting for more food to be brought out about 9 we gave up and went to McDonald's because they never brought anything else out.

We had a nice stay...

Liked: We used the digital check in, which was nice. The front desk staff was very friendly and helpful. THe breakfast was good and the beds were comfy.
Disliked: Our floor below the window and all along the wall got wet and some of our bags and clothing got wet. There was a bad storm and we assumed that the water had seeped in from outside on the sidewalk. It was no big deal and nothing was damaged. We did let the front desk know, so that they could be aware. Didn't want mold to start growing. This isn't really a complaint, just an observation :)