Hampton Inn By Hilton Charlotte/Matthews

Very good

Never again

Liked: One clerk at the desk.
Disliked: The looks of the building. Terrible breakfast. Didn’t even have the cups of half and half for the coffee. The lady running the breakfast refused to leave a quart of half and half out for the people. It’s like hell with the people.

Staff excellent,

Disliked: excessive ($75.00) pet fee; It is just a profit point on hotel part after advertising pets are allowed.

If this was my first...

Liked: There was little to appreciate. I booked this hotel because of my previous experience with the Hampton Inn brand. The amenities and level of service I experienced during my stay were below what I experienced at other Hampton Inn locations.Breakfast on Saturday was good with egg white frittatas, sausage, and breakfast potatoes.
Disliked: The staff with two exceptions, were unable or unwilling to work to meet my needs. My needs are simple: cold Coca-Cola and hot coffee/tea. The carafes in the lobby were not stocked with hot coffee or water for tea except at breakfast. To get hot water any other time, I had to wait for the concierge to go to the breakfast preparation room and get hot water from the industrial coffee maker which also dispenses hot water. The coffee was lukewarm and was weaker than the current Democratic Party elected leaders.The pantry where guests could purchase snacks was poorly stocked. My first night, all that was in the refrigerated section were a few bottles of Dasini water, cherry Powerade, and a few cans of Monster energy drink; but no Coca-Cola. I told this to the concierge who asked if I was a Hilton Diamond member. She told me that if I was a Hilton Diamond member then she could give me one can of Coca-Cola free of charge as one of the benefits of that membership tier. I informed her that I was not and am not a Hilton Diamond member but that I offered to purchase a can of Coca-Cola. She said that those cans of Coca-Cola were not for individual sale. It is also important to point out that there are no soda vending machines on this property. The breakfast was underwhelming. Friday’s breakfast was instant eggs, stale biscuits, and watery sausage gravy.

Bad

Exceptional

Good

Time at Hampton inn Matthews...

Liked: I liked the coffee and tea muffin and toast milk and cereal waffles and toppings
Disliked: No drink machine washer and dryer didn't work or bath tub in my room

Hot Mess

Liked: Easy booking with Booking.com
Disliked: Staff was rude, got downgraded to queen room from king room due to booking on a 3rd party site is what I was told. Shower wouldnt drain, stains on sheets, air conditioning broken