Hampton Inn By Hilton Santa Cruz West Ca

Exceptional

Liked: Excellent

Great staff

Liked: The staff was very friendly and super helpful. I had booked the wrong starting date for our stay using a booking app. They adjusted my reservation for me without any hassle. I would definitely stay here again.

Very good

Clean, quiet, friendly staff

Disliked: Breakfast could’ve had more options

Initially we had some room...

Liked: There were many excellent things about this property. The location, the parking, breakfast in the morning, 24 hour coffee bar, a gym, and the staff were all tremendously wonderful!
Disliked: The initial room that we were assigned had some issues. For example, it was very difficult to turn on the TV, the beds were too soft, and we felt like we were going to fall off of them, and then the sink started backing up. However, the gentleman, at the front desk was incredible and moved us to a new room that was far more comfortable and amazing.

Exceptional

Good stay, but unsure if...

Liked: Good location for the areas we visited
Disliked: Not all the amenities were well stocked.

Facilities were good but to...

Liked: Staff was good.
Disliked: Very noisy. Wouldn’t stay again.

Very good