Hampton Inn By Hilton Milpitas

Do not book this one

Liked: It's clean and new
Disliked: Absolutely appalling experience. Upon check-in, we were assigned a room that was already occupied—someone else's luggage and clothes were in the room. Shocked and uncomfortable, we immediately returned to the front desk. The staff admitted it was their mistake, blaming a “very big party of tourists” for the mix-up. But instead of properly fixing the issue, they told us there were no other rooms available except for a king bed room, which was not what we booked.Even worse, the manager, known by many reviews for his bad attitude, spoke to us over the phone in a rude and dismissive tone. He said we had only two options: accept the wrong room without any compensation, or cancel our reservation altogether. That’s it.We had flown over 600 miles from Seattle, exhausted after a long trip, only to be met with such unprofessional and disrespectful service. This is by far one of the worst hotel experiences I’ve ever had. Avoid this place at all costs.

Exceptional

Liked: It is a great place,good location,

Good hospitality

Liked: Good morning dishes and comfortable facility.
Disliked: Nothing

Very good

Exceptional

AC no good and breakfast...

Liked: AC too much noise ! can not have a good sleep !

Superb

Exceptional

Liked: The staff was amazing.

Exceptional