Hampton Inn By Hilton Harrisburg/Grantville/Hershey

Not Hilton quality

Disliked: We requested a crib, it was not in the room, the attendant brought us a crib, it was filled with garbage a used waterbottle and a crushed up zero soap box, in addition it was covered in dried urine as it smelled like urine. The bathroom was poorly stocked there was no shampoo, the toilet paper was low and there were literally 4 tissues in the tissue box. the bathroom didnt have an operating fan so any smells lingered in addition to the bathroom door having an inability to open fully without excessive force due to the poor construction quality specifically the tile caught the door which was hung too low. the floor was so dirty that when we walked on the floor our feet got disgustingly dirty, I had to wash everyone's feet before letting them get in bed. The sheets on the north bed had a brown stain on the top seem so we asked housekeeping for a replacement sheet which lead to a nasty attitude from the lady. I went to the front to speak to management to which i saw Brian, vanessa, and dagme. I was informed that dagme was the manager, i attempted to speak to dagme the manager on several occasions but in this instance she hid behind a wall as spoke to brian and Vanessa. (I could literally see her in the reflection behind brian) if youre not available to take accountability for your location youre actions are a problem. I still haven't gotten a call to discuss this

Exceptional

Liked: The place was nice, with a great location to the attractions, and well equipped. The beverages and cookies in the lobby were a nice homey touch. The breakfast had plenty of options for the kids. While the hotel was packed with guests, the floors were quiet, and people were respectful. We would recommend this location to others and would definitely stay there again if in the area.
Disliked: The elevator was a tad noisy arriving to the 3rd floor each time, but nothing major.

Poor

Liked: Location to Venue / Casino was Perfect
Disliked: Room was not consistent with reservation but at close to midnight no other options. Booking and the Hotel property share a scheduling platform, so when my Booking Reservation states one thing and the property provides another.UNACCEPTABLE!!Would have NEVER stayed at this hotel at the price point offered for that particular roomI will either use Expedia or another service to book future reservations. Zero Accountability by Booking and the Hotel to explain the confusion. I think the hotel gave the assigned room to someone else with an earlier check in but cannot confirmBooking.com customer support response stated - "we tried to call them but they did not answer so we will provide a 10% credit - thank you"I called and immediately got through - still resolution unsatisfactory!!!everyone points fingers but no one takes responsibility for the incorrect room

Exceptional

Very good

Superb

Very good

Liked: Clean, decent breakfast

Exceptional

Liked: The rooms were a decent size and very clean. Pool was great as well.
Disliked: N/A

Exceptional