Lovely, helpful staff. A clean room and a comfy bed. The breakfast was very nice - we particularly liked the waffle maker and hot chocolate. My sister has recently had a knee replacement so not very mobile but the hotel staff couldn't have been more helpful. Only 2 stops on the frequent buses from Symphony Hall for 1 fare. We loved it - thank you!

Passable

Liked: the bed is very comfortable
Disliked: no toothbrush in the bathroom

Bad

Disliked: Not enough bedding, the staff were rude and unaccommodating, we couldn't use the shower and over all very disappointing.

Exceptional

Liked: Super friendly staff that helped us out as soon as we needed it. Really nice rooms with large twin beds for me and my sister. Had nice heating to warm us up as it was really cold outside.

Great staff but needs a...

Liked: The reception staff were so friendly and they even helped print our travel documents. The breakfast was really nice and excellent value. The room itself was spacious and had everything we need for two nights.
Disliked: Unfortunately, the room did smell very damp and musty and the hallway carpet was absolutely disgusting and had signs of vomit and other spillages in quite a few areas. The smell was really quite bad and we had to cover our noses on the way in and out. Overall, we were expecting a little more given the price and didn't feel it was worth it.

not the best night s...

Liked: good location, facilities, breakfast and bar. staff helpful and friendly.
Disliked: very noisy in the early hours. woken at 4am by room two doors down having an altercation and then at 6.00am by fire alarm being set off. very expensive for 1 room.

good expensive

Liked: it?s was warm
Disliked: quite expensive for what it is

Superb

good value break, very clean...

Liked: the breakfast was great - we have one gluten free member of our party and often its a hassle, but there was plenty of choice for them here without even asking - Thank you!!!!
Disliked: we got round it by parking in the street opposite, but the usual parking was closed which made it a little awkward

Passable

Liked: Location and clean room and bathroom
Disliked: Requested extra pillows, told they didn't have any. Sofa bed very very uncomfortable. Bad neck in the morning and woke up every hour.