Liked: Excellent hotel should we revisit Birmingham; we will definitely book again and recommend this to our friends.

Helpful and pleasant staff. Hotel in a close location to the city centre and the NIA. Beds were very comfortable; we will return on our next visit to Birmingham.

Liked: Great location; quiet room.
Disliked: Breakfast was slow on refills of scrambled egg.

Overall this met our need: for a clean comfortable hotel near to Symphony Hall, which it certainly was. However, the breakfast was really disappointing and was not good quality. The breakfast area was more like a canteen and seating was limited. Staff were friendly.

Liked: Very clean; room was lovely; excellent quality; fantastic shower.
Disliked: The breakfast area is really cluttered and is not suited for a relaxing breakfast. The scrambled eggs were not real eggs, they were awful. No instructions on the hot drink machine or microwave which led to delays and the staff having to repeat instructions over and over again. Long queue to check in.

Enjoyed my stay here, and would happily stop here again if I was staying in Birmingham.

Liked: Comfortable, everything you need.
Disliked: A few loose fixtures (like a light bulb). Nothing major - were easily sorted myself.

Pleasant

Superb

Good

Passable

Pleasant

Superb

Very good

Liked: Breakfast and kind staff
Disliked: 2 guests one towel.

Very good

Clean hotel, nice room and...

Liked: Clean and nice rooms