Liked: Excellent hotel should we revisit Birmingham; we will definitely book again and recommend this to our friends.

Helpful and pleasant staff. Hotel in a close location to the city centre and the NIA. Beds were very comfortable; we will return on our next visit to Birmingham.

Liked: Great location; quiet room.
Disliked: Breakfast was slow on refills of scrambled egg.

Overall this met our need: for a clean comfortable hotel near to Symphony Hall, which it certainly was. However, the breakfast was really disappointing and was not good quality. The breakfast area was more like a canteen and seating was limited. Staff were friendly.

Liked: Very clean; room was lovely; excellent quality; fantastic shower.
Disliked: The breakfast area is really cluttered and is not suited for a relaxing breakfast. The scrambled eggs were not real eggs, they were awful. No instructions on the hot drink machine or microwave which led to delays and the staff having to repeat instructions over and over again. Long queue to check in.

Enjoyed my stay here, and would happily stop here again if I was staying in Birmingham.

Liked: Comfortable, everything you need.
Disliked: A few loose fixtures (like a light bulb). Nothing major - were easily sorted myself.

Always stay here whilst in...

Liked: Clean and decent breakfast
Disliked: Check in was appalling....Booking said room available from 2pm....everyone told no rooms would be ready til 3pm..hence then a queue stupidly long to get booked in.Bed too hard.

Good

Liked: Breakfast.Shower.location.
Disliked: Long wait for lifts at times.

Great location , comfortable hotel

Liked: Plenty of room and clean. Excellent location and easy parkiig
Disliked: Nothing

Exceptional

Liked: Location
Disliked: The lifts were a nightmare

Very good

Liked: nice room. good breakfast. good location. a shame they couldn't give us 2 rooms close together as requested.
Disliked: as above

Staying in Birmingham

Liked: Great location. Parking at the hotel. Rooms clean and modern. Breakfast included.
Disliked: Nothing

Superb

Very enjoyable. It?s in a...

Liked: Location and value for money.
Disliked: Too many queues. There were always queues for the lifts, for reception, for service at the bar and for breakfast. It?s clear that the hotel is trying to get as much business as possible but by using the least number of staff.

Excellent central location with parking

Liked: Great room, close to Utilita for concerts and plenty of choice of restaurants.Really good breakfastCentral location and parking at hotel (payable)