Amazing, refreshing and very relaxing.

Liked: Lovely hotel, very friendly and helpful staff who always go above and beyond. We were left birthday cakes and a card and complimentary upgraded on our room. This just made our stay 10x better! We love this hotel and have visited 8 times in the last 2 years. The spa is amazing very clean and great facilities.
Disliked: The lockers in the spa are very outdated and have either no key or not pin to keep it safe on your swimwear. They are also very stiff when locking or unlocking. There was also no shower head in the main pool shower by the sauna. The sauna was also unsafe, I cut myself on a piece of wood and then the following day it was out of order as the wood was missing. So I assume this was unsafe.

Unsatisfactory

Liked: The location
Disliked: Very noisy they should not sell rooms above the function suite. Complained to the staff at check out who advised us it was stated on the booking.com website. Who reads all the information on the T&C’s and if it was that bad then it should have been highlighted on the room booking as we would never have booked. Also when we arrived the receptionist did not inform us of this either.

Superb

Good

Liked: Beautiful building.

Was ok

Liked: Our room was only half cleaned, left standard basics and half made bed? Super strange. There was a bad sanitary smell for part of our stay which was off putting.

Staff very professional, rooms gorgeous...

Liked: Amazing stay at Grosvenor although leisure facilities could do with a little update and more lounges. Although room, food, cleanliness and surrounding area made up for it. In my eyes this is a 5* hotel and for the price I could not knock it! Definitely be visiting again. Thank you all!
Disliked: Lesiure area could have been a little better, maybe cushions on Loungers and a few more as there were only six in total.

Poor

Exceptional

Exceptional

Liked: Absolutely everything about this incredible hotel !The staff are extremely professional and we even got an upgrade..such a beautiful room too...thankyou in particular to Kirsty who made us very welcome
Disliked: There's nothing to dislike!