Sonesta Essential Houston Hobby Airport Guest Reviews
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10.5 miles from Houston centre |
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Tracy Sun, 21 April 2024
Liked: Location
Disliked: The hotel has ROACHES
Lorena Thu, 18 April 2024
Very poor
Liked: It was where the event was
Disliked: It smelled like cigarettes and no the towels
Rob Fri, 12 April 2024
Passable
Liked: It was not crowded
Disliked: The security deposit was never refunded to my card which is extremely frustrating
Audery Fri, 12 April 2024
Exceptional
Kacie Thu, 11 April 2024
Very poor
Liked: The location was good.
Disliked: Fist off my card was charged before I checked in without consent! When I called the hotel I was told a refund would be issued if required upon check in . After checking in we head to our room to find the tv didn’t work and there were several red colored stains on the carpet.We called the front desk and was told she would send someone to check the tv. 30 -40 minutes went by we called the front desk and no one would answer. My husband walked downstairs and we were assigned another room . We moved to the 5th floor to a room slightly bigger however the room had a horrible smell of pet urine and vinegar At this point it was late so we sanitized the room and stayed the night. This was the worst experience !
Verified Hotel Guest Wed, 10 April 2024
Liked: Location, close to airport.
Disliked: Every thing else was poor.dirty room,never servesd during our stay for 3 night.Dirty stained carpet The room phone and and the coffee machine was broken.There was no tissue box in the room.The breakfast was poor.Bad experience.Very disappointed.
Verified Hotel Guest Wed, 10 April 2024
Liked: Location
Disliked: Everything The room restroom was broke since day one an wreaking Bad Odors I Told The Front Office They Said Maintenance was coming an they never came I check out early an lost money had to get another room
Verified Hotel Guest Tue, 9 April 2024
Liked: Not much to like. Not far from airport
Disliked: Room smell wasnt pleasant. Cleanliness could have been better throughout hotel. Not much to any effort put into decor or customer service. My room had stains all over carpet. Breakfast laughable.
Tayna Fri, 5 April 2024
Very good
Kevin Wed, 3 April 2024
This guest did not leave comments about this hotel.