Superb

Very good

Liked: Location

Roon so small no place...

Liked: Location
Disliked: Nice construction details

Good

Great location and very secure...

Liked: Very good
Disliked: Missing toilet brush

Friendly staff, lovely spacious corridors...

Liked: Our room was upgraded from the basic so it was spacious and no bed pushed up against a wall which I fear might have been the case with the couchette room.

Exceptional

Liked: Location and ambience
Disliked: Bar closed for residents quite early

Very disappointed, so sad its...

Liked: The room and location
Disliked: Reception staff attitude over a mistake they made .VERY bad customer service. Breakfast was thrown at me with my cornflakes and eggs arriving at the same time , therefore my hot eggs were cold .

Convenient, clean and comfortable hotel...

Liked: I stayed for two nights and was given an upgrade to a bigger room, which was really nice. The restaurant and cleaning staff were all very friendly and helpful, food in Rails is very good.
Disliked: The reception staff on check-in were unhelpful and bordering on unfriendly. I had to agree to a 'hold' of an additional £100 on my debit card. The staff were very unhelpful when I argued against this. I stayed at this hotel last year, this did not happen then. There was no information about this new rule when I made the booking via Booking.com. One of reception staff just shrugged and said 'all hotels in london do this', When I asked where this rule was advertised, she showed me the registration form I had signed which contained a list of Terms and Conditions printed in a tiny font size and almost impossible to read, I was not asked to read the document before signing it. In fact I thought I was signing to join a Marriott Guest club which would give me future discounts on room rates, this was offered by the staff member who checked me in. The hold was put on my Sterling debit card, so it reduced my ability to spend while I was on this short break. They told me it would be refunded on check-out. Only today, 5 days after checking in, has the money been refunded. On checking out, a different staff member was on duty. He was very nice and polite and told me there is an option to have a hold put on your card, or to just pay as you go! It was very annoying to hear this inconvenience was caused unnecessarily. The terms and conditions need to be made absolutely clear when booking - I used Booking.com and there was no mention of this rule, as far as I can see.