Grand Hotel Guest Reviews
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|1.5 miles from Sunnyvale centre|
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Salina Thu, 13 August 2020
Daniel Thu, 13 August 2020
Liked: Room service
Disliked: Comfort and cleanliness
Oscar Sat, 8 August 2020
Liked: Really nothing about the place but I like the person that went with me my company and I slept in heaven then
Disliked: The fact that one day they try to charge me $100 deposit and the next $200 deposit also I did not get the room that I wanted with the jacuzzi tub and they did not even apologize for it
Charmayne Sat, 8 August 2020
Ruben Thu, 6 August 2020
I will continue staying for...
Liked: Nice safe and great staff and service
Anonymous Mon, 3 August 2020
Liked: The property was clean and very nice
Disliked: They gave my room to someone else, and didn?t tell me even after I called before I arrived. When I got there I was told they would take my deposit off one room, because they didn?t have the other, but after checking out I noticed my card was overdrawn $200. If I knew they would take the deposit then I wouldn?t have took the money out the ATM. I tried to get my problem solved, but the morning shift lady was a complete bozo. She barely spoke common sense, and kept telling me something totally different from what I was asking. Then she noticed she didn?t know what to do, so she made me call at 3. I call at 3 and the Guy tells me I have to wait till Monday to speak to the reservation team. Called them Monday and the lady kept cutting me off as I?m explaining, saying ?no that?s not right, they can?t do that so it?s impossible? I?m telling her it happened and she basically called me a liar, even after me telling her I have the old receipt from the first room and the new recipes that says no deposit . I eventually hung up on her because she wouldn?t let me get a word out.
Sandra Mon, 3 August 2020
Should have been but wasn't...
Liked: The the bed was very comfortable I got the king Suite it had a fireplace that did not work but there was plenty of space a Jacuzzi bathtub was also nice
Disliked: The receptionist told me that they were sanitizing my room. I got there about 1 they absolutely will not let you in before 3 u5when I was entering the room I noticed the sunlight shining on the table that was still dirty from the last people with drink rings and fingerprints lots of them I was not talking about that I asked for a microwave and the dish inside the microwave was also dirty
Anonymous Sun, 2 August 2020
Liked: Convenient, right next to everything or close by 10-15 mins away from everywhere I needed to go. Great staff, always greeted & super welcoming, made sure my stay was the best. I would most definitely stay again.
Disliked: NO CONS (:
Oscar Fri, 31 July 2020
Liked: I like the jacuzzi tub in the restroom
Disliked: I didn't like the fact that the lady at the front desk then not let me check in the first day because I didn't have my actual ID I left it in my hometown which is a different city very far away but I did have a picture ID my birth certificate and other credit cards and my phone so she could see that it was me but she still denied me service so I had to go to another location go through the hassle of trying to change the dates and possibly getting charge $135 for canceling so it was a rough day and night after working hard all day
Monica Fri, 31 July 2020
Disliked: Breakfast was ok my foot was just a little bit overcooked but beside that everything was ok