Freehand New York

Exceptional

Liked: I’ll like to get a discount for refund costumer
Disliked: I didn’t get any discount

Superb

Liked: Rooftop was amazing with great food, cocktails and bartenders. The bunk room is always comfortable and great value for 3-4 people. Coffe and breakfast were solid downstairs and we stayed in Chicago in same type of room two weeks later!

Great location, great shower

Liked: Hard to find a family room at an affordable price in Manhattan so this room fitted our needs almost perfectly. Four bunk beds in one private room with an excellent shower. Appreciated the television but with the room being on the small side (Manhattan, of course) it wasn't totally comfortable for relaxing. Appreciated the rooftop bar and the free bottle of water on checking in as well.Great location and did I mention how good the shower was?
Disliked: Small room but expected that with it being Manhattan.It was a little inconvenient that most of the power points weren't working - we didn't mention it to staff (perhaps we should have) but it felt like it would have been a big job to sort.

An Old Hotel with a...

Liked: The King size bed rooms on the 14th and 15th floors are quiet and, while compact, comfortably sized. They are well equipped with a small fridge, a nice AM/FM radio, large flat screen TV and a somewhat cramped but very adequate bathroom with spacious shower and decent linens. There's also a good size closet with a pair of Terry cloth robes, hair dryers and an easy to use safe for valuables. Climate control works well.
Disliked: The elevators are small and slow.

Exceptional

Very good

Passable

Liked: Location was good.
Disliked: The room was hardly a "Premier Queen." It was much smaller than advertised and was more akin to a traditional NY hotel room than what I expected. It was a huge let-down since it was an anniversary stay. When I called the front desk, they confirmed it was a premier queen, and some rooms did have the queen bed against the wall. The carpet was also gross to the touch and moist due to humidity, and there was no fan in the bathroom. The shower curtain was also dialing it in, as it didn't even reach all the way across.

Good

Liked: Our room was a nice size. And we had two windows to the streets of NYC. Reasonably priced.
Disliked: The bed was a bit lumpy (needs to be replaced) and the sink is really too small to use for anything beyond hand washing.

There’s better value for service...

Liked: Beds were great. Size of room commensurate w NY rooms for this price. I paid $260 a night all in.
Disliked: AVOID rooms with in window air conditioning units. They’re loud and there’s noise leakage from the sealing (duct tape)…Night manager Omar was confrontational.