Stay somewhat else

Disliked: The first room that we were given had a shared balcony and the balcony door was rigged with a chopstick. It did not have a lock and could be easily opened from the outside. We asked to switch rooms. The second room did not have a fridge or microwave but was supposed to. We had to stay a second night but were asked to move rooms because the owner wanted to get measurements of the room we had been assigned. The third room was ok but we will never stay there again. My partner’s debit card was charged incorrectly and we now have to wait 5-7 business days to get it resolved. The manager did not seem interested in helping his associate assist us with the debit card issues and insisted that the bank must have charged us twice. We are still dealing with getting the charges corrected. We have stayed at many hotels in San Jose and never experienced this before.