Name: Fletcher Hotel Restaurant De Burghoeve
Address: Broekhem 134, Valkenburg

Utterly unforgivable- total lack of...

Disliked: I checked in after walking for 8 hours in cold rain on the Pieterpad . There was no water boiler in the room and when I asked how I could boil water, I was told “ we don’t do that “ then I was asked, “ what do you want hot water for?” And I replied “ because I have been walking for 8 hours in freezing rain and I want to make tea !” THEN the young lady told me that she could sell me a cup of tea, and when I expressed disbelief, she proceeded to give me a cup of hot water, “ but just this and no more.” In 30 plus years of cycling and hiking all over Europe, this was the ONLY time I have never even had a common room where I could use a boiler . Even the cheapest camp sites have them . In addition, the lights in my bathroom didn’t work, the dinner was an awful frozen fish that was barely edible , and really, the worst thing of all was standing there soaking wet and freezing, my hands so cold that I couldn’t get the change out for the room tax, and then being asked “ why do you want hot water ?”

Passable

Poor

Disliked: Our initial rooms smelled like someone had smoked in it. Luckily we were given a new room. But the overall quality of the rooms are quite poor. It seems like all the rooms were made from spare closets to maximise the number of rooms. Avoid if possible

Good stay, could have been nicer...

Liked: The location and surroundings were great, the staff very friendly, very clean room and facilities, bed and pillow very comfortable.
Disliked: The size of the room is a bit small, the barhroom was a little bit dark and the headroom was cramped right above the toilet.

Whilst accepting it would be a budget hotel we expected a more welcoming experience. Would never recommend this hotel

Liked: One member of staff a young girl who was very helpful.
Disliked: Arrived to be told no food available manager very unhelpful when we asked for advice as to where we could eat or how to get to town. A very helpful young member of staff rang the sister hotel and arranged for us to eat there and a total stranger gave two of us a lift as we have to use walking aids to save us a long walk. There were no taxis available. We got back to the hotel to find staff had gone and we had to let ourselves in. Room very basic, rusty pipes in bathroom. Breakfast was provided next day which did have a good selection.