Flatiron Hotel Sonder by Marriott Bonvoy

Location is great but rooms...

Liked: Location
Disliked: Dirty room

Best location in NYC so...

Liked: As a tourist this is the best location I've stayed at yet in NY. Very central and so convenient to walk anywhere or take the subway. There are soo many food options and great cafes downstairs, literally at your doorstep. I would 100% stay here again. The hotel had left some ear plugs in the room so I had expected it to be very loud, but was pleasantly surprised that it's not too bad at all !
Disliked: The size of the room was very small although it's to be expected in NYC. This also isn't a typical hotel with a big check in lobby. You check yourself in really but there is one staff member during the day if you have any questions.

Very good

Liked: Perfect location in Manhattan! Great view on Broadway. Confortable bed and pillows. Spacious room.
Disliked: The kitchen only had a fridge, a microwave and a kettle, so I wouldn’t call it a « kitchen » and therefore, it was overpriced (there’s a microwave available for all rooms on level 2, no need to pay extra to have it in the room). Not enough space for clothes (only a small hanger)

Poor

Liked: location
Disliked: "When we arrived, the floor of the room was sticky, and we had to buy Clorox wipes. Then, when we went to the bathroom, there was a towel from the previous guests full of hair on top of the shower. Lastly, when we opened the fridge, there was food from the previous guests, and of course, it smelled very bad."

Great location. Hotel is too...

Liked: The location is great.
Disliked: The room was a lot smaller than showed in the pictures. The staff was really nice and helpful. I wasn't allowed to do early check-in despite contacting the facility straight after booking it, and when I was offered to check-in one hour before the hotel's time, they wanted to charge an extra fee. They also charge for cleaning facilites. It was like staying at an airbnb rather than a hotel. Honestly not much that you can expect from a self service hotel.

Worst hotel I’ve ever stayed...

Liked: Good location. This is the only positive.
Disliked: Do not book this hotel!!! This is the worst hotel I’ve ever stayed at. The room was so dirty; there were old contact lenses on the floor, window sills etc. The floor and walls were generally so dirty and walls need a paint. The customer service at this hotel is atrocious! When you enter the hotel there may not be any staff at the reception and if there are staff there they won’t look up from their phones to even greet you. When you ask them for something this was most often met with a sigh and rolling of eyes. You have to request new towels every day via an app and even then towels may still not turn up. There is NO housekeeping, if you want housekeeping you have to pay an extra charge. You also have to go and fetch your own replacement soap, toilet roll etc. There are lifts in the hotel but long wait sometimes. I ended up walking down the stairs one night but turned around as there was a person using drugs at the end of the stairs case. This really is not a 4 star hotel at all - at best it’s 1 star.

Very good

Loved it. Amazing view from...

Liked: Loved this hotel so much. So central and room was massive. Our hotel room was the highlight of our trip with its amazing views. Staff were super helpful offering us adapters
Disliked: Nothing

Wouldn't stay here again.

Liked: The staff were kind and friendly. The lobby was clean. However, the room itself was not great. The shower was not cleaned properly. The bathroom floor had toenail clippings. The floor in the main room was sticky...
Disliked: I will never stay at a Sonder again. The room was atrocious.