WORTH PLACE FOR BUSINESS TRAVELLER...

Liked: EXCELLENT SERVICE FOR AIRPORT DROP, WORTH PLACE FOR STAY NIGHT OVER FOR CATCHING ANOTHER FLIGHT, NO COMPLAN, ALL ARE GOOD TO SUPPORT

Good place, close to the...

Liked: Very friendly people working there. Very good and quick shuttlebus from/ to the airport.
Disliked: Need a remake. Worned out rooms but still ok:)

Exceptional

Liked: LOVED the cleanliness, large size of room, highly comfortable bedding, efficiency of staff, great communication between hotel and us prior to our arrival, adequate (not lavish) breakfast, grrat location for our needs.
Disliked: Toilet handle needed to be held a long time to flush. Could have used better lighting in the room in some areas.

Good customer service

Liked: Did not have time for breakfastEarly flight.Great service and easy check in.
Disliked: Update the room with more bright colors and more lights.

Avoid like the PLAGUE!!

Liked: Nothing. Absolutely awful place to stay. Do not waste your money.
Disliked: Do not stay at this property, there is nothing to like.Firstly, I cannot believe how RUDE the guy (morning receptionist) is at reception. I called for the shuttle once we landed. He answered the phone with “yes?” I asked, is this the Five Towns Inn? He said “What do you want”. He said it’s 7am, check in isn’t until 3pm. I said, I know that, but your shuttle says 24 hours and we have just landed. He responded to say, well it is, but what are you gonna do when you get here? Just sit in our lounge?. I honestly could not believe this conversation. Finally, he said someone would collect us in 20mins, but I’d need to call in 15mins to remind him, otherwise they will forget to come. I called again and we would not find the collection point. He then said “can you not read the signs?”. I was then fuming at this point. I found the collection, which was at ARRIVALS. 1 hour and 40 mins later, we were collected.When we arrived the same guy (morning receptionist) was sitting on his computer, skipping through rap music & didn’t even acknowledge us until around 3mins later. It was strange, creepy and rude. It felt like we were in a nightmare.We went into our rooms, they look nothing like the photos. Dirty, mould in the bathrooms, broken lamps, just awful.Then to top it all off, 2 hours before check out we had a maid BANGING on our door asking when was we leaving. We explained we will leave at checkout time. 30mins later, another maid came along, banging on our door again saying “open up your door” we opened our door again & she said, we need to clean this room, so when are you leaving? Bare in mind this is 1 hour and 30mins before checkout. I told her, we will be leaving at checkout & she left. 30mins before checkout, the same first maid came banging on our door, this time she didn’t stop knocking until we answered (we were half dressed, getting ready) when we answered the door, she said the boss said you need to go, we need the room for the next people.

Very good

Liked: The proximity to JFK was good. Nice room. Coffee available
Disliked: For the price I was expecting more. Grumpy shuttle drivers - maybe they need to be paid more?

Exceptional

Liked: Great place. Nice bed!

Good

Liked: Shuttle service to airport available.
Disliked: Availability of services near facility was not ideal.

Bad