Fairmont Pittsburgh

Good

Excellent

Liked: Clean great location
Disliked: Nothing

Exceptional

Great location if visiting downtown!

Liked: Great location! Exceptional staff/valet! Comfortable rooms! 1 night valet parking $65 was quite high as a paying guest!

We had a wonderful time

Liked: The staff were very helpful and friendly
Disliked: The barman was rude and didn't accommodate our request for a drink on the happy hour menu. We wanted the exact thing just without pickles.

Very good

Liked: Nice location, friendly staff, quality spa.
Disliked: The cleanliness of our room was not good. There were shaved hairs on our sink, counter, and bedsheets. The bathroom sink drain was broken.

Exceptional

Liked: one of my favorite hotels, super clean, great staff and very close to PPG Paints Arena!

Underwhelming. From the outside it...

Liked: The location was prime and it had a good view.
Disliked: Bathroom shower fills the bathroom entry walkway up with water because it is improperly drained.Provided 2 full size towels for a room with 2 queen size beds.. the room sleeps up to 4 people. Maybe provide 4 towelsWho charges for wifi nowadays? LolStaff was not at the front desk upon arrival. They were all standing around in their hideout spot around the corner. Had to go around the corner and look at them to get our reservation underway.Staff told me to place my card on the payment kiosk without telling me why. I then asked after proceeding to do it, why I was swiping my card. I come to find out it is for $100 dollar hold on my card for potential incidental charges. Very unprofessional in my opinion to charge someone $100 dollars without any reason or explanation prior. I understand why they do it but did not like that they did not tell me why I was doing it until I asked and had already paid.

Superb