Fairfield Inn & Suites by Marriott San Jose Airport

Disappointing

Liked: It seemed nice that the suites had a balcony. The pool area seemed like it would have been nice.
Disliked: Unfortunately what we didn’t like is a lot longer of a list than what we did like. We had this room booked for weeks as we had a very important appointment the next morning in the city. We usually have a good experience when staying in a Marriott so I was definitely thrown off by this. We checked in and everything seemed totally fine, however my husband tried to wash his hands when we got into the room and the water was not working at all. The toilet also looked like there may have been a sewer backup issue. We called down, waited on hold, and then were told for the first time that oh yeah the whole hotel is without water, and we hope it will be back on within the next 5-10 minutes. We waited, it didn’t come on within 45 minutes, and because we had such an important appointment the next morning we could absolutely not risk being unable to shower. Thankfully the front desk employee was kind enough to let us leave and not charge us, but I cannot understand why they wouldn’t give us a heads up before we checked in. We noticed a sign had been put up when we were leaving however it wasn’t there when we checked in. I can understand hotels need to preform maintenance but it just felt careless to not let us know, and then to have it take way longer than what you are quoting people is not cool. I really feel strongly about the concept of under promise and over deliver, and I felt like this hotel definitely over promised and underdelivered. We thought we’d checked in early enough to have a nice relaxing evening but then by the time we found a new hotel and drove there, it was already getting late.

Exceptional

Exceptional

Average

Liked: Good customer service
Disliked: Got a room on the 1st floor and at night we could hear people walking in the room above. Very noisy floor board. We complained at midnight but no difference it’s just the quality of the noise control in the room.

Exceptional

Good

Superb

Liked: Bed was very comfortable. Staff was excellent! Very friendly and helpful. Spoke to the cleaning staff too, they were all very nice. We enjoyed the workout room and breakfast.
Disliked: We heard every step the upstairs neighbors made. Any sort of walking or running in the hallway upstairs was heard also. We could hear the next door room when they would laugh. So, basically thin walls and floors and creaky ceilings.Also very little counter space in the room and the bathroom. The fridge was too small.

Exceptional

Good place to stay near...