Extended Stay America Suites - San Jose - Sunnyvale

Very poor

Liked: NothingBad quality of beddingsEmpty kitchen Humid and stuffy
Disliked: See above

Exceptional

Rooms are dirty!!

Liked: The room was nice but was not clean
Disliked: I was given a room that was not clean. The shower had somebody else's hair in it along with their sock. The toilet was clogged. I had to ask for someone to come plunge the toilet because the person before us stopped it up. They brought a plunger and tried to unplug it couldn't get it unplugged and then proceeded to use a pair of my daughter's shorts that were on the floor by accident to put the plunger on. The toilet did not work until probably 8 hours before we were going to check out. I was not offered any money off they told me there were no rooms because they were booked completely. no one came to clean my room at all. Nobody knew anything or knew how to do anything there and because I did not complain to them before 4:00pm on a Thursday they had nobody to clean my room or to help with anything no manager on staff.

Decent for the money

Liked: The staff was accommodating to give us a room on the first floor. The area was really really good. No riff Raff hanging around. Felt safe. Like the kitchenette.
Disliked: Floors are a little bit dirty, could use a good mopping. And the breakfast bar is a little bit lacking. But other than that, good stay

Exceptional

Exceptional

Good

Liked: Very good location. Easy and free parking on site.
Disliked: Door stuck. Difficult to open/close.

It was a nice two...

Liked: The room was spacious and the location of the property is close to public transportation. Quiet neighborhood.
Disliked: I WAS DOUBLE-CHARGED by the check-in staff and booking. I paid the fee via booking before the trip and then when I checked in, they charged me again. I contacted booking and the property but none of them have replied me. Very terrible customer service.

Low staffed , gross room

Liked: Very under whelming
Disliked: The roomed smelled , the bathroom wasn't cleaned there was hair all over the tub , and I got 3 bites from bed bugs.I'm never coming back !!